Client Relations Manager

Key Responsibilities

• Act as the primary strategic point of contact for high-value and enterprise clients.
• Manage the complete client lifecycle, including onboarding, adoption, retention, and expansion.
• Build and maintain long-term client relationships through consultative engagement.
• Identify and execute upselling and cross-selling opportunities within existing accounts.
• Collaborate with Product, Sales, Marketing, and Support teams to enhance customer experience.
• Monitor key account metrics such as renewals, retention, and client satisfaction.
• Handle escalations and resolve complex client concerns in a timely and strategic manner.
• Maintain accurate CRM records, pipeline tracking, segmentation, and reporting.
• Provide strategic insights to leadership based on client feedback and market demands.
• Mentor and guide junior team members in client management best practices.
• Ensure consistent and professional communication across email, phone, and virtual meetings.

Requirements

• Bachelor’s degree (Marketing, Business Administration, or related field preferred).
• 3 to 6 years of experience in Client Relationship Management / Account Management (experience in SaaS products preferred).
• Strong understanding of customer lifecycle management, renewals, and retention strategies.
• Experience handling international clients (Canada/US market preferred).
• Proficiency in CRM tools and customer success platforms.
• Experience in the real estate industry is an added advantage.
• Excellent written and verbal communication skills in English (Hindi is a plus).
• Strong negotiation, problem-solving, and stakeholder management skills.

Work Timing & Location

• Shift Timing: 07:00 PM to 04:00 AM IST (Canadian Shift)
• Location: InfoPark, Koratty, Thrissur, Kerala

Pay: ₹20,000.00 - ₹35,000.00 per month

Application Question(s):

• Are you willing to work night shifts?
• Do you have experience working with SaaS products?

Education:

• Bachelor's (Preferred)

Experience:

• Client Relation: 3 years (Preferred)

Language:

• English (Preferred)

Work Location: In person