Client Relations Manager

An exciting opportunity has arisen for an experienced people manager and client relationship professional to join a well-established international organisation.This is a key leadership role, responsible for managing a small client-facing team while overseeing a portfolio of strategic client relationships. You'll act as a trusted partner to customers, working closely with internal stakeholders to ensure exceptional service delivery, account development and long-term client satisfaction.

Key Responsibilities

• Lead, coach and develop a client relations team.
• Manage and nurture strategic client relationships.
• Act as the primary point of contact for key accounts.
• Collaborate with commercial, operational and cross-functional teams.
• Deliver client meetings, presentations and business reviews.
• Support account growth and retention initiatives.
• Drive continuous improvement across processes and client service delivery.
• Ensure projects and key business activities are delivered effectively.

About YouWe're keen to speak with candidates who have:

• Proven experience leading and developing teams.
• A strong background in client relations, account management, customer success or partnership management.
• Excellent stakeholder management and communication skills.
• Experience managing multiple priorities within a fast-paced environment.
• Strong commercial awareness and problem-solving ability.
• A Bachelor's degree or equivalent.

Experience within publishing, media, professional services, information services, customer success or other relationship-led environments would be advantageous.What's on Offer?

• Salary up to £55,000
• Hybrid working (4 days office / 1 day home)
• Leadership opportunity
• Exposure to strategic client relationships
• Supportive and collaborative culture
• Long-term career development opportunities

If you're a relationship-focused leader looking for your next challenge, we'd love to hear from you.

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