Client Relations Officer

*Summary*

We are seeking a professional, friendly, and client-focused Customer Relationship Officer to join our client’s IT firm. The successful candidate will be responsible for building and maintaining strong client relationships, addressing client needs and concerns, providing information about the company’s products and services, and ensuring a positive client experience.

The desired candidate must have experience in client relations, customer service, account management, client support, or a related role, preferably within an IT or technology environment.

*Key Responsibilities*

• Build and maintain strong, professional relationships with clients.
• Serve as a primary point of contact for client inquiries, requests, and concerns.
• Provide accurate information about the company’s products, services, and solutions.
• Manage client complaints and coordinate with relevant teams to ensure timely resolution.
• Monitor client requests and provide updates until issues are properly addressed.
• Escalate technical or complex issues to the appropriate team when necessary.
• Maintain accurate records of client interactions, feedback, complaints, and resolutions.
• Gather client feedback and identify areas for improving client satisfaction and service delivery.
• Identify opportunities to strengthen client engagement and retention.
• Prepare regular reports on client activities, feedback, and service issues.
• Collaborate with internal teams to ensure effective delivery of client requirements.
• Maintain a professional, responsive, and client-focused approach at all times.

*Requirements*

• Minimum of HND/BSc in Business Administration, Marketing, Communications, Public Relations, or a related field.
• 2–3 years of experience in client relations, customer service, account management, client support, or a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Strong problem-solving and conflict-resolution abilities.
• Good knowledge of client relationship and customer service principles.
• Ability to handle difficult clients professionally and patiently.
• Proficiency in Microsoft Office and digital communication tools.
• Ability to understand and explain technology products or services effectively.
• Must be organized, proactive, patient, and client-focused.
• Ability to work independently and as part of a team.