Client Relations Officer

Part Time (18 month contract)

Salary: $75,000 - $85,000 (1-3 years experience)

About the Role

We're looking for a Client Relations Officer to become the trusted face of our organisation to the schools we serve. Working closely with Principals, Computer Coordinators, and Business Managers, you'll be the key relationship-holder responsible for client satisfaction, retention, and growing the long-term value of every partnership.

This is a role for someone who genuinely enjoys building relationships face-to-face, thrives on variety between the field and the desk, and takes pride in being the person a client can always rely on.

No formal qualifications are required; relevant experience in client relationship management, strong communication skills, and a proactive approach are essential.

Key Responsibilities

1. Client Engagement & School Visits

• Plan and execute termly school visits to engage directly with key decision-makers (Principals, Computer Coordinators, Business Managers).
• Prepare visit notes, maintain accurate records of client interactions, and log outcome details into our CRM.
• Collect feedback regarding technical visits via follow-up calls or forms.

2. Contract Renewals, Growth & Risk Management

• Initiate contact with Principals regarding contract renewals at least 3 months prior to agreement expiry dates.
• Draft, approve, and send service agreements, contract renewals, and quotes.
• Identify upselling and cross-selling opportunities to enhance long-term contract value.
• Respond to client enquiries, anticipate needs, and manage issue resolution to uphold client loyalty.

3. Conference Planning and Preparation

• Oversee event preparation by monitoring stock levels, printing required documents, and packing event equipment.
• Verify all pre-production and client deployment checks to ensure successful setup.

4. CRM, Operations & Social Media

• Maintain client database accuracy by entering new contacts and logging visit notes into our CRM.
• Collaborate with Sales, Marketing, and Operations teams to ensure service delivery aligns with client expectations.
• Create and publish content across social media channels, including Instagram, Facebook, and X.

A Day in the Life

• Morning: Out in your school cluster for face-to-face visits, checking in on service performance and logging takeaways
• Midday: Syncing with Operations, Sales, and Marketing on client feedback and upcoming deployments
• Afternoon: Managing the renewal pipeline, finalising CRM notes, and following up on feedback

Weekly / Monthly Rhythm

• Weekly: Shift focus between dedicated field visit days and desk/administrative days.
• Termly: Review cluster progress against client retention goals, cross-selling milestones, and upcoming contract renewal deadlines.

Ready to apply?

If you enjoy building real relationships and want your work to make a difference to schools, click Apply below and send us your resume along with your cover letter highlighting why you're a good fit.