Client Relations Specialist

Job Details

Assistant Account Manager

Skyscraper Insurance Agency LLC

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Full-Time

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Spring Valley, New York

Description Position Overview: The Insurance Account Manager Assistant supports account managers in handling day-to-day administrative and operational tasks. This role requires strong attention to detail, organizational skills, and excellent customer service to ensure smooth processing of insurance-related tasks.

Key Responsibilities Data Entry:

• Accurately input and maintain client, policy, and claim data into company systems. - Ensure all records are up-to-date and comply with industry standards.

Submission Preparation

• Gather required documents and information for new business, renewals, and endorsements. - Assist in completing insurance applications and preparing submissions for carriers. - Coordinate with account managers to meet submission deadlines.

Customer Service

• Act as a point of contact for clients, addressing routine inquiries and requests. - Provide timely updates to clients regarding their policies, endorsements, or claims. - Escalate complex issues to account managers for resolution.

Task Management

• Organize and prioritize daily tasks to meet deadlines and ensure efficient workflow. - Track outstanding items, such as renewal documentation and client follow-ups. - Support account managers in meeting client needs and departmental goals.

Administrative Support

• Prepare and distribute correspondence, reports, and documentation as needed. - Maintain electronic and physical filing systems in an organized and secure manner. - Coordinate meetings, schedule appointments, and assist with other clerical duties.

Qualifications

• Strong organizational and multitasking skills.
• Excellent attention to detail and accuracy in data handling.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of insurance terminology and processes is a plus.
• Strong verbal and written communication skills.
• Ability to work collaboratively in a team-oriented environment.

Preferred Experience

• Previous administrative or customer service experience in an insurance or financial services setting.
• Experience with insurance management systems or submission platforms.

Key Competencies

• Dependability and a proactive work ethic.
• Adaptability to changing priorities and workload.
• Problem-solving skills with the ability to think critically.

This role is an excellent opportunity for individuals looking to grow in the insurance industry while supporting a dynamic team in delivering exceptional client service.

Required Experience Entry Level (0-2 years)

Required Education

None

Benefits None

Compensation Commission