Client Relations Specialist

SUMMARY:

Neighborhood Partnership Housing Services (NPHS) is a community development organization with a mission to build equitable communities by creating innovative housing and economic solutions that advance the well-being of people, the vitality of neighborhoods, the creation of jobs, and the sustainability of the environment. We further our mission by applying a holistic approach to community and economic development by methodically engineering innovative programs, products, services, and social enterprises that are customer-centric and interconnected to successfully create meaningful impact and transformational change in our communities.

NPHS’ seeks an innovative and adaptable Client Relations Specialist to join our team of entrepreneurs and innovators. Our ideal candidate is proactive, detail-oriented, and technology-minded, with experience in business operations.

Position Overview:

Under the direction of the Director of Business & Impact Intelligence, the Client Relations Specialist is responsible for managing client relationships, vendor relations, data entry and other administrative duties. This position is responsible for maintaining smooth day-to-day operations and a commitment to continuously improving business-line efficiencies.

Responsibilities:

• Promote a collaborative work environment in day-to-day operations to ensure efficiency and effectiveness in all processes.
• Serve as the first point of contact for clients, maintaining professional and responsive communication to address inquiries and support their needs.
• Perform daily monitoring of NPHS website inquiries, including proactive follow-ups on applications submitted through the website.
• Manage the intake of applications for all departments and programs, serving as the central point of entry for every applicant.
• Receive, review for completeness, log, and route applications to the appropriate department or program staff in a timely manner.
• Accurately input client files into our client tracking systems and diligently report and monitor data related to program applications and inquiries.
• Assist clients with program application forms and associated documents, ensuring a seamless application process.
• Proactively follow up with prospective clients to ensure their needs are met and assist in collecting essential client intake forms and documents.
• Facilitate client registrations for workshops and events, ensuring a smooth and efficient registration process.
• Liaise with vendors to maintain and enhance relationships. Ensure timely delivery of services and manage contracts and agreements.
• Assist with any additional tasks related to operations and business activities as needed to support business continuity.
• Coordinate with different departments to ensure seamless operations.
• Staying aware of any maintenance needs, coordinating repairs, and working with vendors to resolve issues promptly.
• Maintain a clean, welcoming, and presentable front office and common areas, including emptying trash and keeping spaces tidy throughout the day.
• Monitor inventory of office and breakroom supplies, place orders as needed and restock items to keep supplies available.
• Prepare and maintain fresh coffee and refreshments for clients, visitors, and staff.
• Serve as the primary point of contact for vendors, handling correspondence, scheduling deliveries or service visits, and following up on orders.
• Other duties assigned.

Required Qualifications:

• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and database management.
• Adept with various customer relationship management software applications.
• Ability to work independently and collaboratively in a team environment.
• Exceptional translation capabilities for conveying English documents to Spanish-speaking clients.

Education Requirements:

A minimum of two years of college education and/or a demonstrated track record of three years in office administration demonstrating proficiency in customer service, computer operations, verbal and written communication is required.

Work Schedule:

Forty hours; Monday – Friday 8:00 a.m. – 5:00 p.m. Evening and weekend work may be required to complete projects and attend meetings.

Compensation:

Hourly salary range: $20 - 24 commensurate with experience. NPHS offers comprehensive health benefits and an 8% employer retirement plan match to support our employees’ financial well-being and security.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• application intake: 3 years (Required)
• CRM software: 2 years (Preferred)

Language:

• Spanish (Required)

Work Location: In person