Client Relations Staff

About the role

SMLC Behavioral Therapy Inc. is looking for a proactive, organized, and detail-oriented Client Relations Staff to join our Client Relations Department (CRD) at the Head Office. This role offers valuable experience in client engagement, administrative support, and operational coordination within a dynamic healthcare and therapy environment. The role is responsible for establishing, developing and nurturing lasting relationships with clients and ensuring client satisfaction for the services provided.

Key responsibilities

• Maintain open lines of communication with clients to understand their needs through face-to-face meetings, phone calls, emails, or social media interaction
• Build and maintain relationships with clients, keeping them engaged through regular check-ins, special offers, and personal outreach in the event of any issues
• Address any issues or concerns that clients have, working with other departments to find solutions to these problems
• Gather client feedback about products or services, providing valuable insights to help the company improve its offerings
• Develop strategies to improve customer retention and prevent churn, which might involve special programs or incentives for loyal customers
• Assist the sales team in identifying upselling or cross-selling opportunities by recognizing needs or potential areas of growth
• Create reports on client relations for the management team, which might involve data on sales, client retention, client feedback, or other relevant metrics
• Assist in the development of strategic plans for client relationship development, including setting measurable goals and objectives for the department
• Assist Client Relations Manager on Client Relations department functions

About you

• Graduate of Business Administration, Communications, or any related field (Fresh Graduates are welcome to apply)
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Proficient in Microsoft Office Applications (Word, Excel, PowerPoint) and Google Workspace
• Able to work in a fast-paced environment and adapt quickly
• Passionate about helping children with special needs and their families
• Strong background or interest in client relations and customer service
• Willing to work onsite at Regalado Avenue West Fairview, Quezon City from Monday - Friday (8am-5pm)

What We Offer:

• Hands-on experience in client relations and service management
• Exposure to real-world client interaction and problem-solving
• Opportunity to develop administrative and communication skills
• Potential future employment opportunities within the organization