Client Relations/Customer Support Representative

Dadavan is Hiring a Client Relations/Customer Support Representative

Dadavan creates software for Indigenous communities across Canada to preserve information about education, health, and culture. We are looking for someone to join our team in providing the best customer support and enjoys making sure our clients remain happy.

About the Job

Customer satisfaction is your goal – whether that means helping them with a support question, showing them a new feature or simply checking in to see if they have any questions. You’ll be responsible for liaising with clients and providing customer support via phone and email for all our software applications.

About You

· Experience building and maintain positive relationships with client accounts, checking in proactively and spotting opportunities to help.

· You are comfortable on the phone, on a zoom call, or writing emails - solid English communication skills – spoken and written.

· Demonstrate strong organizational skills and exceptional attention to detail and accuracy

· Logical, analytical thinking and a genuine enjoyment of problem solving

· Experience with debugging, triaging, and escalating issues

· You work well as part of a team but also can work independently and manage your tasks to meet deadlines.

· A strong customer service mindset: patient, empathetic, and committed to making customers feel heard.

· Comfortable learning new software quickly and becoming a product expert.

· We are a team of multi-taskers! When deadlines are around the corner we all pitch in and help wherever help is needed.

About Dadavan

For the past twenty-five years, our team of thinkers and doers have been crafting purpose-built software to meet the unique needs of Indigenous communities and organizations across Canada. Our team loves what we do. We believe that a great work environment, and a collaborative process, inspires us to create high-quality software. We enjoy a flexible work environment including reasonable working hours, competitive salaries, ample vacation, summer hours, and more.

How to Apply

Introduce yourself to us! Send us a letter and resume showing us how great you are to [email protected]. We look forward to hearing from you.

Pay: $45,000.00-$65,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: In person