Client Relations/Customer Technical Support Representative

About the Job

Customer satisfaction is your goal – whether that means helping them with a support question, showing them a new feature or simply checking in to see if they have any questions. You’ll be responsible for liaising with clients and providing customer support via phone and email for all our software applications.

About You

· Experience building and maintain positive relationships with client accounts, checking in proactively and spotting opportunities to help.

· You are comfortable on the phone, on a zoom call, or writing emails - solid English communication skills – spoken and written.

· Demonstrate strong organizational skills and exceptional attention to detail and accuracy

· Logical, analytical thinking and a genuine enjoyment of problem solving

· Experience with debugging, triaging, and escalating issues

· You work well as part of a team but also can work independently and manage your tasks to meet deadlines.

· A strong customer service mindset: patient, empathetic, and committed to making customers feel heard.

· Comfortable learning new software quickly and becoming a product expert.

· We are a team of multi-taskers! When deadlines are around the corner we all pitch in and help wherever help is needed.

Job Type: Full-time

Pay: $45,000.00-$65,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Work from home

Work Location: Hybrid remote in Waverley, NS B2R 1R7