Client Relationship and Business Development Manager | NDIS

Work Location: Joslin, South Australia
Employment Type: Full Time

Client Relationship and Business Development Manager

About My Own Care

My Own Care (MOC) is an NDIS-registered provider committed to supporting participants to live more independently and achieve their personal goals. We deliver individualised, person-centred supports designed around each participant’s unique needs, preferences, and lifestyle. MOC supports participants with a range of needs, including physical and intellectual disabilities, ensuring all services are delivered with care, respect, and consistency.

The Opportunity

The Business Development & Client Relationship Manager at My Own Care (MOC) is a pivotal leadership role focused on drivingthe organisation’s growth while maintaining strong, professional relationships with existing participants. The role focuses on expanding the client base, strengthening referral networks, and ensuring a high standard of participant engagement and satisfaction in line with NDIS requirements.

Key Responsibilities:

Business Development

• Drive the growth of MOC by identifying new business opportunities, building strong referral networks, and converting potential leads into active participants.
• Develop and maintain strong, professional relationships with Support Coordinators,Local Area Coordinators (LACs), Legal Guardians, Plan Managers, Allied Health professionals, and community organisations.
• Identify and secure new participant intakes across MOC’s service offerings, including Supported Independent Living (SIL), Assistance with Daily Living, community nursing care and Social/Community Participation.
• Represent MOC at community forums, networking events, and industry engagements to raise brand visibility, promote services, and strengthen trust in the disability sector.
• Contribute to organisational growth strategies by identifying market opportunities, promoting MOC services, and supporting long-term business development objectives.
• Collaborate with internal teams to ensure smooth implementation of new services, consistent service quality, and compliance with NDIS requirements.
• Contribute to growth strategies aligned with organisational goals

Client Relationship Management:

• Maintain regular engagement with existing participants to ensure satisfaction, continuity of supports, and positive experiences with MOC.
• Build and sustain long-term, trust-based relationships with participants, their families, and guardians, ensuring individual needs and preferences are central to service delivery.
• Respond promptly and professionally to participant feedback, concerns, or service adjustments, ensuring issues are resolved effectively.
• Support the on boarding process for new participants, including preparation of service agreements, care planning, and coordination of supports.
• Monitor participant outcomes and satisfaction to identify opportunities for improving service quality and enhancing the participant experience.
• Collaborate with internal teams to ensure consistent, high-quality, and compliant service delivery aligned with NDIS standards.

To be considered for the role, candidates need to have:

• Minimum 3+ years of experience in the NDIS sector.
• Strong understanding of NDIS framework and compliance requirements, incident management, and reporting protocols.
• Excellent administrative, time management and organisational skills.
• Must have (or be willing to obtain) an NDIS Worker Screening Check, Working with Children Check, and a valid Australian Driver’s Licence.

What We Offer:

• A competitive remuneration package of up to $115,000 plus superannuation will be offered, commensurate with experience.
• Company car (negotiable), car allowance, phone, and laptop.
• Flexible start/finish times with the opportunity to work from home occasionally (after probation).
• Ongoing training and development opportunities.
• A positive and supportive work culture.
• The satisfaction of making a meaningful difference in people’s lives.

To learn more about My Own Care and our services, visit: www.myowncare.com.au

How to Apply:
Click the ‘Apply Now’ button and include your cover letter, resume, and a statement addressing the selection criteria.

 For confidential enquiries, please contact us via email at [email protected] or call us on [1300 087 012](tel:1300 087 012)