Client Relationship Associate

COMPANY OVERVIEW:

The YWCA El Paso del Norte Region is the largest and most comprehensive YWCA in the United States. We are dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

Become part of our amazing team—exciting opportunities are waiting for you! Join us in making a difference while growing your career with purpose and passion.

Employment Benefits Include:

• Free membership to any of our YWCA locations
• Indoor heated pools open year-round for water aerobics
• Two locations offering lap swimming (East and Central)
• Access to weight rooms and cardio equipment at all locations
• Fitness classes including Yoga, Pilates, Aquacise, and Zumba

Join a team committed to strengthening our community while supporting your personal and professional growth.

• Katharine White Harvey Branch - 313 Bartlett Dr. El Paso, TX. 79912
• Shirley Leavell Branch - 10712 Sam Snead Dr. El Paso, TX. 79935
• Joyce Jaynes Branch - 1600 Brown St. El Paso, TX. 79902
• Escobar Branch - 115 Davis Dr. El Paso, TX. 79907

FT & PT (15-40hrs)

JOB SUMMARY:

Under general supervision, the Client Relations Associate serves as the primary point of contact for members, participants, prospects, and visitors. This position is responsible for delivering exceptional, high-level customer service while managing front desk operations, implementing call handling procedures, conducting prospect follow-up, scheduling and conducting tours, and supporting membership sales and program enrollment goals.

The Client Relations Associate plays a critical role in creating a welcoming first impression, converting inquiries into active participants, and ensuring accurate financial and administrative processes that support branch operations and revenue growth.

JOB QUALIFICATIONS:

• High School diploma or equivalent required. Preferred: two (2) years of college coursework or equivalent experience in business, finance, sales, marketing, or related field.
• Minimum one (1) year of customer service experience required; sales or call center experience preferred.
• Demonstrated ability to follow structured call handling and sales procedures.
• Strong interpersonal skills with ability to build rapport quickly and handle objections professionally.
• Ability to multitask in a fast-paced environment with frequent interruptions.
• Working knowledge of PC systems and Microsoft Office required; experience with CRM or membership software preferred.
• Professional demeanor, positive attitude, and polished appearance consistent with agency standards.
• Current CPR and First Aid certification required (must be maintained throughout employment).
• May be required to have access to personal vehicle with valid driver’s license and proof of sufficient liability insurance if assignments required multi-sites.
• Bi-lingual capability in English/Spanish required.

ANTICIPATED BENEFITS:
YWCA Membership and Program Discounts
Basic Life Insurance, Retirement
Medical, Dental and Vision