Client Relationship Associate – Real Estate Advisory

*Overview

The Client Relationship Associate is responsible for managing and enhancing the firm’s relationships with institutional clients, ensuring a professional and seamless experience that reflects the quality of the firm’s real estate advisory services. The role involves supporting existing clients and engaging new ones, with the ability to understand and clearly explain the firm’s services, including valuation, feasibility studies, market analysis, and investment advisory.

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*Key Responsibilities

• Manage and strengthen relationships with institutional clients, ensuring high satisfaction and long‑term engagement.

• Maintain continuous follow‑up with existing clients and provide proactive support throughout all project stages.

• Support the acquisition of new clients through professional communication and effective representation of the firm.

• Understand the firm’s advisory services and communicate them clearly to clients at different technical levels.

• Coordinate meetings between clients and the advisory team, preparing agendas, materials, and follow‑up summaries.

• Track ongoing projects, ensuring clarity of deliverables, timelines, and client expectations.

• Prepare periodic reports on client status, opportunities for growth, and feedback insights.

• Manage official communication channels and respond promptly to client inquiries.

• Support business development efforts by building a strong network with institutional clients across the real estate sector.

• Ensure adherence to quality, professionalism, and consistency across all client touchpoints.

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*Required Skills

• Strong understanding of real estate advisory services (valuation, feasibility studies, market analysis, investment advisory).

• Excellent communication skills in *Arabic and English*.

• Ability to build strong, trust‑based relationships with institutional clients.

• Strong organizational and time‑management skills with exceptional follow‑up discipline.

• Ability to translate client feedback into actionable improvements.

• Strong presentation skills and the ability to simplify technical information.

• Professional demeanor, polished communication style, and strong interpersonal presence.

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*Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, Real Estate, or a related field.

• 2 to 5 years of experience in *consulting or client service roles*, preferably within real estate advisory.

• Experience working with institutional clients is a strong advantage.

• Proficiency in CRM tools and client management systems.

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*Key Performance Indicators (KPIs)

• Client satisfaction and feedback scores.

• Response and follow‑up speed.

• Client retention and continuity of engagement.

• Growth of client accounts and expansion of services.

• Conversion of potential clients into active clients.

• Quality of meeting coordination and follow‑up documentation.