Client Relationship Executive

About the Organization :

Dr. Joshi’s Holistic Healthcare & Research Centre Pvt. Ltd. is dedicated to providing holistic healthcare solutions through patient-centric care, research-based treatment approaches, and personalized wellness programs. We strive to deliver exceptional healthcare experiences while maintaining long-term relationships with our patients and clients.

Key Responsibilities :

• Serve as the primary point of contact for patients and clients, ensuring a seamless healthcare experience.
• Build and maintain strong relationships with existing and prospective patients.
• Address patient inquiries, concerns, and feedback in a professional and empathetic manner.
• Ensure high levels of patient satisfaction through proactive communication and follow-ups.

Appointment & Coordination Management :

• Coordinate patient appointments, consultations, and treatment schedules.
• Liaise with doctors, therapists, and internal departments to ensure smooth service delivery.
• Follow up with patients regarding treatment plans, reviews, and ongoing healthcare programs.

Business Development & Retention :

• Develop strategies to improve patient retention and engagement.
• Promote healthcare programs, wellness packages, and centre services to existing and potential clients.
• Generate referrals through relationship-building initiatives and patient satisfaction programs.
• Identify opportunities for service improvement and client engagement.

CRM & Reporting :

• Maintain accurate patient and client records using CRM software and internal systems.
• Generate reports related to patient interactions, follow-ups, satisfaction levels, and retention metrics.
• Monitor and update client databases regularly.
• Support automation and process improvement initiatives where applicable.

Required Qualifications & Skills :

• Bachelor's Degree in Business Administration, Healthcare Management, Marketing or related field.
• 1-2 years of experience in Client Relations, Patient Relations, Customer Success, Hospitality, Healthcare Administration, or similar roles.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Proficiency in CRM software, MS Office, and digital communication tools.
• Strong problem-solving and conflict-resolution skills.
• Ability to multitask and work in a fast-paced healthcare environment.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person