Client Relationship Executive

Patient Relationship Executive – Sales & Front Desk

Company: Kalp Aesthetics, BengaluruJob Type: Full-timeDepartment: Patient Relations & Sales

About the Role

Kalp Aesthetics is looking for a confident, articulate, and results-driven Patient Relationship Executive to manage our front desk, handle patient enquiries, and convert marketing leads into consultations and treatments.

The ideal candidate should be proficient in English, excellent at sales calls and follow-ups, and capable of delivering a professional, empathetic patient experience.

Key Responsibilities

• Handle front-desk operations, patient reception, and appointment scheduling.
• Respond promptly to incoming calls, WhatsApp enquiries, and digital marketing leads.
• Make outbound sales and follow-up calls to prospective patients.
• Understand patient requirements and explain relevant clinic services professionally.
• Convert enquiries into consultations and support treatment bookings.
• Follow up with prospective patients consistently until conversion or closure.
• Maintain accurate lead records, follow-up schedules, and patient communication logs.
• Coordinate with doctors and the marketing team to ensure a smooth patient journey.
• Assist with patient retention, reactivation of old leads, and referral generation.
• Prepare daily and weekly reports on leads, calls, consultations, and conversions.
• Maintain a professional, welcoming, and organized clinic environment.

Requirements

• Excellent spoken and written English.
• Strong communication, interpersonal, and sales skills.
• Prior experience in sales, telecalling, patient coordination, front office, or customer relationship management.
• Ability to confidently handle sales conversations and follow up with prospective patients.
• Basic computer skills and familiarity with WhatsApp, Google Sheets, and CRM systems.
• Experience in aesthetic clinics, hospitals, wellness, or healthcare sales is preferred.
• A proactive, target-oriented, and responsible attitude.
• Willingness to work in a patient-facing clinical environment.

Performance Expectations

The selected candidate will be responsible for:

• Timely response to all assigned leads.
• Consistent and effective follow-up.
• Maximizing consultation bookings and patient conversions.
• Accurate maintenance of lead and patient records.
• Delivering an excellent patient experience.

Pay: ₹9,693.60 - ₹15,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Language:

• English (Required)

Work Location: In person