Client Relationship Executive

Key Responsibilities

• Relationship Management: Build and nurture strong, long-term relationships with key clients to act as a trusted advisor.
• Client Onboarding & Support: Guide new clients through the onboarding process, address daily inquiries, and ensure seamless service delivery.
• Issue Resolution: Act as the primary point of contact for client feedback, concerns, or complaints, coordinating with internal teams to provide swift solutions.
• Retention & Upselling: Identify account growth opportunities, suggest relevant products or service upgrades, and drive key renewals.
• Performance Tracking: Monitor client account health, collect feedback, and conduct regular check-ins or review meetings.
• Reporting & CRM: Maintain accurate records of client interactions, contracts, and feedback in the CRM system.

Qualifications & Requirements

• Education: Bachelor’s degree in Business Administration, Marketing, Communication, or a related field.
• Experience: Proven experience in client relationship management, account management, customer success, or business development.
• Communication Skills: Exceptional verbal and written communication skills with strong presentation abilities.
• Interpersonal Skills: Outstanding negotiation, conflict-resolution, and problem-solving skills.
• Technical Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho) and standard office software.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person