Client Relationship Executive

Client Relationship Executive Company: MB Sons Jewellers Atelier Location: Bais Godam, Jaipur Job Type: Full-time

About MB Sons Jewellers Atelier

At MB Sons Jewellers Atelier, we blend heritage craftsmanship with contemporary luxury. We are dedicated to delivering bespoke fine jewellery experiences to our discerning clientele. We are seeking an articulate, high-energy Client Relationship Executive to cultivate long-term client loyalty, manage private consultations, and elevate the overall guest journey at our Jaipur atelier.

Key Responsibilities

• Client Engagement & Consultation: Serve as the primary point of contact for walk-in clients and private appointments, guiding them through diamond, bridal, and luxury jewellery collections.
• Relationship Management: Maintain and grow a dedicated client portfolio (HNI/UHNI network). Proactively engage clients for personal milestones, anniversaries, special preview events, and custom orders.
• After-Sales & Service Excellence: Ensure seamless follow-ups on bespoke orders, repairs, cleaning services, and deliveries, guaranteeing a flawless experience end-to-end.
• CRM & Data Governance: Accurately update customer records, purchase preferences, anniversary dates, and feedback in the CRM system to enable hyper-personalized outreach.
• Sales Support & Coordination: Collaborate closely with the design, CAD, and sales teams to manage customer customization requests from concept to final handover.

Requirements & Qualifications

• Experience: 25 years of experience in client relationship management, guest relations, or luxury retail sales (preferably in fine jewellery, high-end apparel, or hospitality).
• Communication Skills: Excellent verbal and written communication in English and Hindi; strong interpersonal and persuasive abilities.
• Client Handling: Proven ability to build rapport and trust with high-net-worth clients.
• Technical Skills: Proficiency with CRM platforms, basic MS Office/Google Workspace, and luxury sales tools.
• Personal Attributes: Refined presentation, warm professional demeanour, high emotional intelligence, and attention to detail.

Compensation & Benefits

• Competitive fixed salary + performance-linked incentives.
• Employee store privileges and annual bonuses.
• Professional growth opportunities within a fast-growing luxury heritage brand.