Client Relationship Executive

Job Description — Client Relationship Executive

About the role

We are hiring a Client Relationship Executive to stay with every client after onboarding: collecting payments, keeping them updated until the work is complete, and closing each file with a review.

Taxcrafted Solutions is a pan-India compliance services company based in Delhi, offering company incorporation, GST registration, FSSAI licensing, trademark registration, ISO certification and company compliance. Our sister brand, MediaNuts, provides digital marketing services.

Position: Client Relationship ExecutiveLocation: 807, DDA2 BUILDING, DISTRICT CENTRE, JANAKPURI WEST, NEW DELHI

Type: Full-time

Contact No. 8796405906

Key responsibilities

You will be the client's main point of contact from onboarding to closure:

1. Welcome the client — Call every new client within 24 hours of onboarding. Introduce yourself, confirm the service taken and explain the next steps.

2. Collect payments — Follow up on pending and balance payments on time. Share payment links and invoices, and update payment status in the tracker.

3. Keep the client updated — Inform the client at each stage: documents received, application filed, query raised, approval received.

4. Coordinate with the team — Check work status with the Operations Manager and the service team, and flag any delay or missing document early.

5. Confirm delivery — Make sure the client receives the final certificate or deliverable and is satisfied with it.

6. Collect reviews & feedback — Request a Google review and feedback from every client at closure.

7. Spot repeat business — Note renewal dates and upsell opportunities (compliance, trademark, MediaNuts services) and pass them to sales.

You will also share a daily update on payments collected, files closed and reviews received.

Must have

* Graduate in any stream

* 1–2 years in client servicing, customer support, collections or tele-calling

* Clear, polite communication in Hindi and English, on calls and WhatsApp

* Comfortable with Google Sheets / Excel and following up daily

Good to have

* Experience at a CA firm, compliance or legal services company

* Basic understanding of GST, FSSAI, trademark or company registration

Qualities

* Patient and friendly, but firm on payments

* Organised: never misses a follow-up

* Takes ownership until the client is happy

Salary & how to apply

* Salary: ₹18,000 – ₹25,000 per month (based on experience)

* Working days: Monday to Saturday

* Location: Delhi office

To apply, send your CV to [email protected] or WhatsApp 8796405906

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person