Client Relationship Executive

Job Summary
We are looking for a motivated and customer-focused Client Relationship Executive to manage customer relationships, drive customer retention, and generate additional revenue through upselling and cross-selling opportunities. The candidate will maintain strong relationships with existing and prospective customers while coordinating with Sales, Service, Finance, and Insurance teams

Key Responsibilities

• l Build and maintain strong relationships with existing and prospective customers.
• Understand customer requirements and recommend suitable vehicles, products, and services.
• Manage customer enquiries, leads, follow-ups, and conversions through the CRM system. Identify and generate upselling and cross-selling opportunities.
• Promote vehicle accessories, insurance, extended warranty, AMC/service packages, finance, and other value-added services.
• Follow up with customers after vehicle delivery to ensure a positive ownership experience.
• Promote periodic vehicle servicing, maintenance packages, and service renewals.
• Generate repeat business, referrals, and customer loyalty.
• Coordinate with Sales, Service, Finance, Insurance, and Workshop teams to resolve customer queries and concerns.
• Handle customer complaints professionally and ensure timely resolution.
• Conduct follow-ups for insurance renewals, service reminders, warranty extensions, and AMC renewals.
• Maintain accurate customer information, interactions, and follow-up activities in the CRM system.
• Monitor leads and ensure timely follow-up to maximize conversion opportunities.
• Achieve assigned sales, revenue, upselling, retention, and customer satisfaction targets.
• Prepare daily, weekly, and monthly reports related to customer follow-ups, sales, conversions, and revenue.
• Stay updated on vehicle models, features, pricing, accessories, finance options, and company offers

Preferred Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
• 2 years of experience in automobile sales, dealership, customer relationship management, or after-sales service.
• Strong communication and interpersonal skills.
• Customer-focused approach with good sales and negotiation abilities.
• Experience working with CRM software is preferred.
• Ability to achieve sales and revenue targets.
• Knowledge of automobile products, accessories, insurance, finance, and service processes will be an advantage

Pay: ₹350,000.00 - ₹500,000.00 per year

Benefits:

• Cell phone reimbursement

Work Location: In person