Client Relationship Executive

Client Relationship Executive (Females Preferred)

Location: Andheri East, Mumbai
Experience: 3–6 Years
Job Type: Full-Time
Work Mode: On-site

Job Summary

We are looking for a proactive and customer-focused Client Relationship Executive to manage client accounts and ensure smooth coordination throughout the order-to-delivery process.

The ideal candidate will be responsible for maintaining strong client relationships, tracking shipments, coordinating with internal teams, resolving client concerns, and ensuring timely updates on deliveries and payments. This role requires excellent communication, strong follow-up skills, and the ability to anticipate client needs.

Candidates with experience in client servicing, key account operations, transportation, freight, or CFS customer service will be preferred.

Key Responsibilities

• Manage client accounts end-to-end after the initial order and handover from the sales team.
• Serve as the primary point of contact for assigned clients and maintain strong, long-term relationships.
• Coordinate daily order requirements, vehicle placements, and shipment tracking updates.
• Monitor the complete order-to-delivery and delivery-to-collection process for assigned accounts.
• Proactively communicate shipment status, delivery updates, and any potential delays to clients.
• Prepare and share monthly On-Time Delivery (OTD) reports with clients.
• Record, track, and resolve client queries and complaints through the service ticketing process.
• Coordinate with operations, accounts, and other internal teams to ensure timely issue resolution.
• Follow up on proof of delivery (POD), billing, invoices, and outstanding payments.
• Maintain accurate client records, shipment details, and follow-up trackers using Google Sheets, email, and WhatsApp.
• Identify opportunities for additional business, new transport routes, plants, and increased shipment volumes, and share them with the sales team.
• Proactively identify client requirements and address concerns before they escalate.

Requirements

• 3–6 years of experience in client servicing, customer relationship management, key account operations, transportation, logistics, or CFS customer service.
• Excellent verbal and written communication skills in Hindi and English.
• Ability to communicate confidently with plant logistics heads, procurement teams, and accounts departments.
• Strong coordination, follow-up, and problem-solving skills.
• Proficiency in Google Sheets, email, WhatsApp, and maintaining client records.
• A customer-first approach with a strong sense of ownership and accountability.
• Ability to handle client concerns calmly and ensure timely resolution.

Pay: ₹300,000.00 - ₹450,000.00 per year

Work Location: In person