Client Relationship Executive

Job Summary:

We are seeking a dedicated Client Relations Executive to manage complaint-related calls, queries, and communications. The ideal candidate will have language fluency in English & Malayalam and experience in customer support or a call center environment, handling both inbound and outbound calls, as well as emails and chat inquiries.

Key Responsibilities:

Answer and resolve complaint-related calls and inquiries

Process service requests and provide status updates to clients

Handle inbound and outbound calls with professionalism and efficiency

Respond to customer queries via email and chat

Ensure accurate and timely documentation of client interactions

Qualifications:

• Good communication and interpersonal skills.
• Preference will be given to Keralites who are willing to relocate to Hyderabad.
• Good proficiency in English & Malayalam
• Minimum 1 year of experience in customer service, sales, or a related field.
• Good customer-handling and relationship-management skills.
• Ability to understand customer requirements and provide appropriate support.
• Good email/mail handling and communication skills.
• Ability to respond to customer emails and coordinate with internal departments when required.

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person