Client Relationship Executive

We’re Hiring: CRM Executive

About the Role

IRHA Business Services is looking for a proactive, customer-focused, and results-driven CRM Executive to manage client relationships, ensure timely follow-ups, and deliver an excellent customer experience throughout the client journey.

The ideal candidate should possess strong communication and follow-up skills, the ability to manage a high volume of client interactions, and a structured approach to maintaining client records and ensuring customer satisfaction.

Key Responsibilities

• Manage client communications through calls, WhatsApp, emails, and other approved communication channels.

• Follow up with existing clients and prospective customers to ensure timely responses and progress on enquiries.

• Maintain accurate client information, interaction histories, and follow-up schedules in the CRM system.

• Coordinate with Sales, Business Development, Operations, and other internal teams to ensure seamless service delivery.

• Monitor pending client requests and ensure timely resolution of queries and concerns.

• Build and maintain positive client relationships to improve customer satisfaction, retention, and repeat business.

• Identify opportunities for cross-selling and upselling relevant company services and coordinate with the appropriate team.

• Track client feedback, complaints, and service issues, escalating unresolved matters when necessary.

• Ensure all client interactions and follow-up activities are recorded accurately.

• Work towards assigned KPIs and targets related to calls, follow-ups, client engagement, and service quality.

• Prepare regular reports on client interactions, pending enquiries, follow-up status, and customer feedback.

Requirements

• Previous experience in CRM, customer relationship management, customer service, or a similar role is preferred.

• Excellent verbal and written communication skills.

• Strong telephone etiquette, negotiation, and follow-up skills.

• Ability to manage multiple client conversations and priorities efficiently.

• Good organizational skills and attention to detail.

• Familiarity with CRM software, Excel, and client management tools.

• A proactive attitude with a strong sense of ownership and accountability.

• Ability to work in a fast-paced, target-driven environment.

Added Advantage: Experience in UAE business setup, corporate services, PRO services, accounting, or other professional services industries.

Key Competencies

• Client Relationship Management

• Communication & Persuasion

• Follow-up Discipline

• Customer Satisfaction & Retention

• Problem-Solving

• Time Management

• KPI & Target Orientation

What We’re Looking For

We are looking for someone who understands that effective CRM is more than answering calls. It requires consistent follow-up, proactive communication, strong client relationships, and the ability to ensure that no enquiry or client request is overlooked.

How to Apply

Interested candidates may share their updated CV with [email protected], mentioning CRM Executive – Dubai in the subject line.

Join IRHA Business Services and become part of a growing team committed to delivering exceptional client experiences and long-term business relationships.

Pay: From AED2,000.00 per month

Work Location: In person