Client Relationship Executive

About Us

Xess Advertising LLC is a Dubai-based advertising and branding company. We deliver signage, printing, branding and marketing solutions for clients across the UAE. We're looking for an organised, client-focused Client Relationship Executive to manage our client accounts, from quotation through invoicing and payment collection.

Role Overview

The Client Relationship Executive is the main day-to-day contact for our clients on commercial and admin matters. You'll prepare quotations and invoices, follow up on payments, and keep all client records accurate and up to date, working closely with our sales, production and accounts teams.

Key Responsibilities

• Prepare accurate quotations based on client requirements, project scope and approved pricing.
• Create and issue invoices on time, and make sure they match approved quotations, LPOs and delivery notes.
• Follow up with clients on outstanding payments, track receivables and keep an up-to-date payment status report.
• Send polite, professional payment reminders and escalate overdue accounts to management when needed.
• Act as the first point of contact for client queries by phone, email and WhatsApp, and respond promptly.
• Coordinate with sales and production teams on job status, delivery dates and client changes.
• Maintain client records, contracts, LPOs, quotations and invoices in an organised filing system and CRM.
• Handle client-related admin: onboarding new clients, collecting trade licence and VAT details, and updating contact information.
• Support the accounts team with statements of account, reconciliations and VAT-compliant documentation.
• Build strong, long-term relationships with clients and help identify repeat business opportunities.

Requirements

• 2+ years of experience in client servicing, account coordination, sales support or admin, ideally in advertising, printing, signage or events.
• Experience preparing quotations and invoices, and following up on payments/receivables.
• Basic understanding of UAE VAT invoicing requirements.
• Good working knowledge of MS Excel and Word; experience with accounting software (Zoho Books, QuickBooks or Tally) is a plus.
• Excellent communication skills in English, written and spoken. Arabic or Hindi is an advantage.
• Highly organised, detail-oriented and able to manage multiple clients and deadlines.
• Professional, polite and confident when following up with clients on payments.
• UAE experience preferred.

What We Offer

• Salary AED 2,500 – 4,000 per month, based on experience
• Visa, medical insurance and annual leave as per UAE Labour Law
• A friendly, growing team in the advertising and branding industry
• Room to grow within the company

How to Apply

Apply with your updated CV, and tell us briefly about your experience with quotations, invoicing and client follow-ups.

Pay: AED2,500.00 - AED4,000.00 per month

Work Location: In person