Client Relationship Executive

Company Description Woodenclouds delivers an integrated range of digital services with a results-driven approach to website design and development. The company supports clients end-to-end, from domain booking and registration to website hosting, including e-commerce website development and payment gateway integration. Woodenclouds positions itself as a one-stop provider capable of bringing almost any web concept to life. A highly creative and technically skilled team collaborates closely with clients to produce tailored digital solutions that meet business goals.

Role Description The Client Relationship Executive is a full-time, on-site role based in Kochi. This position focuses on managing and nurturing client relationships, serving as the primary point of contact for assigned accounts. Day-to-day tasks include understanding client requirements, coordinating with internal design and development teams, tracking project progress, and ensuring timely delivery of services. The role involves conducting regular check-ins, addressing issues or escalations, presenting solution updates, and identifying opportunities to expand services. The Client Relationship Executive will also contribute to improving client satisfaction by gathering feedback and supporting continuous service enhancements.

Qualifications

• Candidates should possess strong Business Relationship Management and Account Management skills to oversee client portfolios and ensure service quality.
• Candidates should possess Client Relations and Relationship Building skills to maintain long-term partnerships and support client retention.
• Candidates should possess excellent Communication skills, including clear verbal and written abilities, to interact effectively with clients and internal teams.
• Relevant experience in customer-facing roles within IT, digital services, or related industries is highly beneficial.
• Ability to manage multiple accounts, prioritize tasks, and work collaboratively with cross-functional teams.
• Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.
• Proficiency with CRM tools and basic understanding of web and digital services will be an advantage.