Client Relationship Executive (Marken)

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Job Description Job Responsibilities

• Assists CS team with significant issues and escalations from clients.
• Builds client relationships through email, phone and face to face interaction.
• Develops excellent working relationships with customer and operational functions.
• Works in a cross functional capacity to coordinate the activities of all Marken teams and agents to fit with customer requirements and meet network policies and processes.
• Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
• Work with clients’ logistics teams/ departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
• Attend meetings with client on a periodical basis, to discuss program status and relevant service issues and concerns.
• Investigate incidents affecting shipments performance, working with Global Key Account teams and QC/QA teams.
• Performance reporting – Extracts and analyses data from Maestro and other systems.
• Translates into appropriate and relevant reports.
• Understands and performs general CS duties where required.

Job Requirements

• Possess a Diploma in Business, Logistics & Supply Chain or related fields
• At least 2 years of experience in customer service or client-facing roles, preferably within healthcare, pharmaceutical, clinical trials, or logistics environments.
• Basic understanding of logistics and supply chain processes; familiarity with temperature-controlled or clinical shipments will be an advantage
• Customer-focused mindset with a strong commitment to service excellence and continuous improvement
• Proven ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Strong interpersonal and communication skills to work effectively with clients and cross-functional teams.

As this is an evergreen role with ongoing hiring needs, our screening and review process may take a little longer than usual. We appreciate your patience and encourage you to apply even if you don’t hear back right away - your application will remain under active consideration as opportunities open up.

Employee Type Permanent

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