Client Relationship Manager-Campus hiring

Being a Client Manager or Account Manager

• Being the first POC to the client, he or she need to manage client interactions on daily basis.
• Identify and address client needs with a goal of meeting the client expectations as per the

SOW.

• Follow company communications guidelines and procedures under minimal supervision.
• Recommend improvements to processes for improved client management efficiency.
• Should always understand and demonstrate business deliverables.
• A quick leaner on the service deliverables signed with the clients.
• Should gain complete knowledge on the products and services offered by Hirepro & Sub

Business Unit to their clients.

• Always keep a constant look for new requirements shared by the client and post the same

with no delay to higher management for probable business opportunity.

Job Responsibilities

• Build rapport with customers by engaging with them and delivering requirements through

exceptional experiences.

• Respond quickly, professionally, and accurately to all customer inquiries.
• Liaise with internal delivery team to ensure timely, clear and accurate information being

communicated on client requirements for seamless delivery.

• Keep close track on all scheduled campus events and the same be communicated in advance

to delivery team for planning.

• Liaise with respective backend team (Technology & Assessments) for all timely changes or

inputs received from client and ensure timely addressal.

• Keep the higher management appraised in advance on the probable escalations if any.
• Ensure to have clear and individual tracking on all customer requirements.
• Keep close track on reports (Excel & PPT) that to be published to clients by multiple

stakeholders.

• Acquire quicker knowledge on Agreement, PO Process & Billing Process at client level.
• Liaise with PMO team on billing reporting and cross validation on reporting accuracy.
• Have necessary prior approvals from client of required on resource deployment for each of

the scheduled delivery.

• Frequent follow up with client on payment remittance.

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Skills and Qualifications

• 3+ years of experience in client management role
• Strong communication skills, including active listening and clear articulation.
• Ability to solve problems and alleviate conflicts or escalate tactfully.
• Ability to multitask, manage time, and prioritize.
• Able to work individually and in a team.