Client Relationship Manager / Client Support / Junior Account Executive

Client Relationship Manager / Client Support / Junior Account Executive

📍 Location: United Arab Emirates (UAE)

🏡 Work Arrangement: Remote / Hybrid Options Available

🕒 Employment Type: Full-time / Part-time

About the Role

We are seeking a customer-focused, proactive, and detail-oriented Client Relationship Manager / Client Support / Junior Account Executive to support client relationships, manage customer inquiries, and coordinate day-to-day account activities in the United Arab Emirates.

This role is suitable for professionals with strong communication, relationship-building, organizational, and problem-solving skills. Candidates will have the opportunity to work with clients, understand their business needs, coordinate internal resources, and contribute to customer satisfaction and long-term business growth.

The successful candidate will help maintain positive client relationships, ensure timely responses to inquiries, support account management activities, and coordinate with internal teams to deliver reliable service and effective solutions.

Key Responsibilities

• Build and maintain positive relationships with existing and prospective clients.
• Serve as a primary point of contact for routine client inquiries, requests, and follow-ups.
• Respond to client emails, telephone calls, and other communications professionally and promptly.
• Understand client requirements and coordinate appropriate solutions with relevant internal departments.
• Assist with client onboarding, account setup, documentation, and service coordination.
• Maintain accurate client records, account information, communication histories, and follow-up schedules.
• Monitor client requests and ensure outstanding issues are tracked and resolved within agreed timelines.
• Coordinate with sales, operations, finance, and customer support teams to ensure smooth service delivery.
• Prepare client reports, meeting notes, account summaries, presentations, and business correspondence.
• Schedule client meetings, maintain appointment calendars, and coordinate follow-up activities.
• Support account managers with client retention, relationship development, and account growth initiatives.
• Identify opportunities to improve customer satisfaction and strengthen long-term client relationships.
• Assist with preparing quotations, proposals, service documentation, and account-related materials where required.
• Monitor client feedback, identify recurring concerns, and escalate complex issues to the appropriate team.
• Maintain professional communication and ensure client information is handled confidentially.
• Support customer satisfaction surveys, client engagement activities, and service improvement initiatives.
• Assist with tracking account performance, service delivery milestones, and client-related tasks.
• Help identify potential upselling, cross-selling, and business development opportunities where appropriate.
• Maintain organized digital records and update CRM systems with relevant client information.
• Perform other client relationship, account coordination, and support duties as assigned by management.

What We're Looking For

• Strong written and verbal communication skills.
• Excellent interpersonal skills and the ability to build professional relationships.
• A customer-focused mindset with a commitment to delivering quality service.
• Strong organizational skills and attention to detail.
• Good problem-solving abilities and a proactive approach to resolving client concerns.
• Ability to manage multiple client requests and prioritize competing deadlines.
• Professionalism, patience, and confidence when communicating with clients.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Familiarity with CRM platforms, customer service tools, and digital communication systems is an advantage.
• Ability to maintain accurate records, prepare reports, and coordinate account activities.
• Strong follow-up skills and the ability to ensure timely completion of client requests.
• A willingness to learn about company products, services, and client requirements.
• A proactive and results-oriented attitude with a commitment to continuous improvement.

Qualifications and Experience

• A diploma or bachelor's degree in Business Administration, Marketing, Communications, Sales, or a related field is preferred.
• Previous experience in customer service, client support, account coordination, sales support, or relationship management is beneficial.
• Experience handling customer inquiries, maintaining client records, and coordinating service requests is an advantage.
• Familiarity with CRM systems, customer databases, and account management processes is desirable.
• Experience preparing client communications, business reports, proposals, and presentations is beneficial.
• Strong administrative, communication, and relationship management capabilities.
• Knowledge of general UAE business practices and customer service expectations is an advantage.
• Fresh graduates and entry-level candidates with strong communication skills and a willingness to learn are encouraged to apply, particularly for the Junior Account Executive position.
• Candidates with relevant experience and a commitment to client satisfaction and professional development are welcome to apply.

Why Join Us?

• Flexible working arrangements, with remote and hybrid options available depending on role requirements.
• A professional and supportive working environment.
• Opportunities for training, mentorship, and career development.
• Exposure to client relationship management, account coordination, customer support, and business operations.
• Opportunities to strengthen communication, negotiation, and problem-solving skills.
• The opportunity to work with diverse clients and cross-functional teams.
• Opportunities to contribute to customer satisfaction, client retention, and business growth.
• Potential career progression into Senior Account Executive, Key Account Manager, Client Relationship Manager, Customer Success Manager, or Business Development Manager roles.
• The opportunity to develop valuable commercial and relationship management skills.

How to Apply

Interested candidates are invited to submit their CV, highlighting relevant qualifications, client-facing experience, communication skills, and professional achievements.

Applicants are encouraged to include examples of experience in customer support, account coordination, client relationship management, CRM administration, complaint resolution, client onboarding, and service improvement.

Please highlight relevant software skills, language capabilities, relationship-building experience, and achievements that demonstrate your ability to support clients and contribute to business objectives.

We welcome applications from motivated, professional, and customer-oriented candidates who are committed to delivering excellent client service and building lasting business relationships in the United Arab Emirates.

• Note: Remote and hybrid working arrangements depend on the specific position, employer policies, and operational requirements. Certain responsibilities may require on-site client meetings or in-person coordination. Applicants should confirm the available working arrangement during the recruitment process.