Client Relationship Manager

Job Summary

We are currently looking for a Client Relationship Manager having hands-on experience in managing Digital marketing projects, client retention, and excellent communication with fluency in English.

Responsibilities

• Ensure the timely and successful delivery of our project milestones according to customer needs and objectives.
• Collaborate with design/ digital team to clarify clients requirements.
• Assist with challenging client requests or issue escalations as needed.
• Desired Candidate Profile.
• Experience with CRM software (HubSpot) and MS Office (particularly MS Excel).
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client needs fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Keeping accurate records about inventory and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes
• Acting as a client advocate with a focus on improving the buyer experience.
• Manage client relationships and provide ongoing support to clients.
• Ensure customer satisfaction by addressing any concerns or issues in a timely and professional manner.
• Collaborate with internal teams to resolve customer requests/issues and provide solutions.
• Utilize Advanced MS Excel to analyze and report on customer data and provide insights. To analyze client data and improve their decision-making process and product experience.
• To monitor product functionality.
• Review analytics and prepare reports.
• Maintain accurate client records and update them regularly.
• Stay up-to-date on industry trends and best practices to ensure that we are providing the best possible.
• Customer experience and aid with ideas to evolve with product design and development.

Preferred Candidate Profile

• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey technical information to non-technical audiences.
• Relationship Building: Strong interpersonal skills with the ability to build rapport and trust with clients.
• Presentation Skills: Confident and engaging presentation skills with the ability to effectively communicate complex concepts in a clear and concise manner.
• Technical Aptitude: Basic understanding of IT services and solutions is preferred, with the ability to quickly learn and understand new technologies.
• Organizational Skills: Strong organizational skills with the ability to manage multiple client accounts and demo requests simultaneously.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.