Client Relationship Manager

About the Role

An exciting opportunity exists for a commercially minded and relationship-focused Client Relationships Manager to join a leading provider of workplace hospitality and employee experience solutions.

This is a unique opportunity that blends account management, client services, and business development, with responsibility for both growing existing client partnerships and securing new business opportunities. Working closely with corporate clients, you will act as a trusted advisor, ensuring exceptional service delivery while identifying opportunities to increase engagement, improve performance, and drive long-term commercial outcomes.

You will lead client reviews, oversee onboarding and activations, negotiate commercial agreements, and collaborate with internal stakeholders to deliver outstanding experiences. This role is ideal for someone who enjoys balancing relationship management with growth initiatives and thrives in a dynamic, customer-focused environment.

Duties

• Build and maintain strong relationships across an existing portfolio of corporate clients, acting as a trusted advisor and ensuring high levels of client satisfaction, retention, and service performance.
• Drive portfolio growth by identifying opportunities within existing accounts while proactively developing new business opportunities through strategic networking, market engagement, and tailored client solutions.
• Lead the end-to-end sales process, including client discovery, proposal development, presentations, commercial negotiations, onboarding, and activation of new services.
• Monitor client performance, conduct regular business reviews, and work closely with internal stakeholders across operations, finance, people, safety, and service teams to deliver exceptional service outcomes and resolve issues effectively.
• Analyse market trends, customer insights, and account performance to identify opportunities for continuous improvement, increased utilisation of services, and long-term commercial growth.

Skills & Experience

• Proven experience in client relationship management, account management, business development, or a similar commercially focused role, with a demonstrated ability to build long-term customer partnerships and drive revenue growth.
• Strong consultative sales and stakeholder management capabilities, with experience preparing proposals, negotiating agreements, and influencing decision-makers across a range of organisational levels.
• Commercially astute with the ability to identify opportunities, analyse client performance, and develop tailored solutions that deliver value for both customers and the business.
• Excellent communication, presentation, negotiation, and problem-solving skills, coupled with strong organisational abilities and a customer-centric approach.
• Experience within hospitality, facilities management, workplace services, employee experience, or other service-led environments will be highly regarded, as will a passion for delivering exceptional client outcomes and continuous improvement.

About the Company This organisation is a market-leading provider of workplace hospitality and employee experience solutions, helping businesses create engaging environments that enhance culture, wellbeing, and connection.

With a strong focus on service excellence, innovation, and long-term partnerships, the business works closely with corporate clients to deliver tailored solutions that support employee engagement, workplace experiences, and commercial outcomes. Its collaborative culture, customer-first approach, and commitment to continuous improvement have established it as a trusted partner across a diverse range of industries.

How to Apply Click APPLY, or contact Brodie Steele, Senior Consultant, on LinkedIn for a confidential discussion.