Client Relationship Manager

Bounce Luggage Storage provides secure luggage storage solutions, offering convenient services for travelers and businesses through a network of partner locations.

Position Summary
We are looking for a Client Relationship Manager to develop and maintain strong partnerships with our storage location partners. This role involves managing client accounts, ensuring service quality, and identifying opportunities to expand our network. Your work will help strengthen relationships and improve the overall customer experience.

Responsibilities

• Manage and nurture relationships with existing partner locations
• Onboard new partners and ensure they are fully set up with our systems
• Monitor partner performance and address any operational issues
• Identify opportunities to grow the partner network in key areas
• Collaborate with internal teams to improve partner support
• Prepare regular reports on partner performance and account health
• Resolve client concerns and ensure high levels of satisfaction

Requirements

• Previous experience in client relationship or account management
• Strong communication and negotiation skills
• Ability to build trust and maintain long-term business partnerships
• Good problem-solving skills and attention to detail
• Proficiency with CRM software and Microsoft Office Suite
• Post-secondary education in Business, Marketing, or a related field is preferred

Pay: $38,506.01-$103,929.09 per year

Work Location: In person