Client Relationship Manager

Roles and Responsibilities

• Manage client relationships through regular communication, meetings and follow-ups, ensuring a high level of client satisfaction.
• Meet clients periodically to understand their requirements, upcoming activities, priorities and content opportunities.
• Act as the primary point of contact between the client and the internal content, design, video and digital teams.
• Understand each clients goals and translate them into clear social media requirements and actionable briefs for the internal team.
• Coordinate social media calendars, shoots, approvals and deliverables, ensuring work is completed on time.
• Maintain an understanding of the clients social media presence across Instagram, Facebook, YouTube and other relevant platforms.
• Build strong, professional relationships with clients and proactively identify opportunities to improve their digital presence.

Desired Candidate Profile

• 1–3 years of experience in Client Servicing, Account Management, Client Relationship Management or a similar client-facing role, preferably in a digital marketing, advertising, media or healthcare environment.
• Comfortable meeting clients in person and handling regular client calls and discussions independently.
• Good understanding of Social Media Marketing and platforms such as Instagram, Facebook and YouTube.
• Strong communication, coordination and interpersonal skills.
• Ability to understand client requirements, communicate them clearly to internal teams and follow through until completion.
• Confident, organised and comfortable managing multiple client accounts simultaneously.
• Good written and verbal communication skills.
• Having a two-wheeler/own vehicle for client visits will be an added advantage.