Client Relationship Manager

Urgent Hiring for CRM - Client Relationship Manager

• Experience 4-5+ years
• Function Sales & Client Relationships
• Role Independent Contributor
• Location - Noida, sec-63
• Salary ranging from 4.8 lpa - 7.2 lpa

Role Purpose

The CRM will own the sales pipeline and key client relationships from lead qualification through closure and onboarding. The role will cover LawTribe, E-Notary and any other products or services introduced by the firm, with a clear focus on conversion, revenue growth, faster turnaround and long-term client relationships.

Key Responsibilities

• Manage the end-to-end sales pipeline including lead qualification, prioritisation, follow-ups, opportunity progression and closure.
• Drive conversion of leads into paying customers and deliver agreed sales / revenue targets.
• Develop a strong working knowledge of LawTribe, E-Notary and other products or services offered by the firm.
• Understand client requirements, conduct product pitches / demonstrations, address objections and recommend suitable solutions.
• Build and maintain relationships with advocates, law firms and other prospective or existing clients.
• Support and guide CREs on product pitches, lead quality, follow-ups, objection handling and closing opportunities.
• Ensure timely turnaround for client queries, demonstrations, proposals, onboarding and internal coordination.
• Track pipeline value, ageing, next actions, conversion ratios and closures and provide regular management updates.
• Identify opportunities to cross-sell or upsell other products and services from the firm's portfolio.
• Bring structured client feedback, market intelligence and competitor inputs to the product and management teams.
• Support client retention, repeat business and referral generation.

Candidate Profile

• 4-5+ years of relevant experience in B2B sales, client relationship management, business development or solution sales.
• Should possess a hardcore sales mindset with a strong focus on revenue generation and client acquisition.
• Demonstrated ability to manage a sales pipeline and close business.
• Passion for sales and a strong commercial and target-oriented mindset.
• Strong communication, negotiation, presentation, relationship management and closure skills.
• Ability to understand products quickly and translate product features into client value.
• Experience in legal tech, legal services, SaaS, fintech or professional services will be preferred but is not mandatory.
• Ability to coach junior sales team members and personally handle important or complex opportunities.

How Success Will Be Measured

• Sales / revenue target achievement.
• Lead-to-customer conversion and quality of closures.
• Pipeline velocity and turnaround time.
• Accuracy and discipline of pipeline reporting.
• CRE productivity and improvement in team conversion.
• Client retention, referrals and cross-sell / upsell opportunities.
• Quality of client and market feedback shared with management.

Travel & Performance Incentives

• Fixed travel allowance will be provided as per company policy.
• The role will carry performance-linked sales incentives. Team members who consistently exceed agreed sales, conversion and revenue targets will be eligible for additional incentives / recognition.
• Strong performers will have opportunities to take on larger client portfolios and broader responsibilities as the firm adds new products, services and markets.