Client Relationship Manager

We are looking for a proactive and client-focused Client Relationship Manager to manage and maintain strong relationships with existing clients. The role will involve handling clients from the time an order is placed through after-sales service and payment collection, ensuring their queries are resolved and they receive a positive experience throughout.

The ideal candidate should have excellent follow-up and communication skills, a polite and confident personality, and the ability to understand client requirements and take appropriate action.

Key Responsibilities

• Manage client relationships and ensure all post-order requirements and commitments are followed up on and completed.
• Coordinate with clients from the time of receiving an order until payment collection.
• Provide effective after-sales service and ensure existing clients remain satisfied.
• Handle client queries, concerns, and complaints promptly.
• Act as the primary point of contact for clients and escalate issues to the relevant team when required.
• Understand client requirements and work towards resolving their concerns effectively.
• Provide clients with relevant information and support regarding company products and services.
• Regularly seek genuine client feedback and communicate insights to the concerned team.
• Maintain consistent follow-ups with clients and internal teams to ensure timely resolution of pending matters.
• Proactively identify potential issues and take action before they affect the client relationship.
• Support client retention by maintaining strong and professional relationships.

Required Skills

• Excellent follow-up skills
• Strong verbal and written communication
• Confident and polite communication with clients and colleagues
• Proactive approach to work
• Good understanding of client requirements and situations
• Strong problem-solving ability
• Thorough knowledge of the company's products/services or ability to learn them quickly
• Ability to handle complaints and difficult situations professionally
• Comfortable being available for client calls and follow-ups

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person