Client Relationship Manager

About the Role

We are looking for an experienced Client Relationship Manager/ Call Center Team Leader to manage and motivate a team of telesales agents driving player acquisition, conversion, and retention.

Key Responsibilities

• Lead, coach, and manage a team of telesales agents to achieve daily, weekly, and monthly KPIs (conversion rates, deposit volumes, retention/reactivation targets, call quality)
• Monitor call quality, provide real-time coaching, and conduct regular call reviews and feedback sessions
• Develop and implement outbound sales scripts and campaigns tailored to player segments (new sign-ups, dormant players, VIPs)
• Track team performance against targets and report results to senior management
• Handle escalations and complex player queries requiring senior intervention
• Collaborate with CRM, marketing, and VIP teams to align outbound campaigns with promotions and player lifecycle strategies
• Manage staff scheduling, attendance, and performance reviews
• Recruit, onboard, and train new telesales agents
• Maintain up-to-date knowledge of products, promotions, and licensing/jurisdictional requirements relevant to the markets served
• Drive a high-performance, compliant, and player-focused sales culture within the team

Requirements

• Minimum 2–3 years of experience in a telesales/telemarketing role(required)
• At least 3 years of experience in a team leadership or supervisory role
• Proven track record of meeting or exceeding sales/retention KPIs
• Experience with CRM systems and dialer/telephony platforms
• Excellent communication, coaching, and people-management skills
• Ability to work in a fast-paced, target-driven environment
• Fluency in Burmese & English (required)

What We Offer

• Competitive base salary plus performance-based bonus/commission structure
• Full-time remote job

Job Type: Full-time

Work Location: Remote