Client Relationship Manager

Client Relationship Manager

Company: eAssistant Virtual Services
Job Type: Full-Time
Location: Noida / Remote
Experience: 13 Years
Shift: US Shift / Night Shift
Employment Type: Full-Time

Job Summary

eAssistant Virtual Services is looking for a motivated, hardworking, and detail-oriented Client Relationship Manager to manage client communication, relationships, databases, CRM systems, and day-to-day client requirements.

The ideal candidate should be confident in communicating with clients, comfortable working with CRM and database management systems, and capable of handling multiple tasks while maintaining a high level of professionalism and accuracy.

This role will involve working closely with clients and internal teams to ensure smooth communication, timely follow-ups, proper task management, and excellent client service.

Key Responsibilities

• Manage day-to-day communication and relationships with clients.
• Act as a primary point of contact for assigned clients and respond to their requirements professionally and promptly.
• Maintain strong and long-term relationships with clients.
• Manage and update client information, records, and databases.
• Handle CRM management, including updating client records, activities, follow-ups, notes, and tasks.
• Coordinate with internal teams to ensure client requirements are completed accurately and on time.
• Follow up with team members and clients regarding pending tasks and deliverables.
• Maintain accurate client documentation and records.
• Monitor client requests and ensure timely resolution of issues.
• Assist with client onboarding and ongoing account management.
• Prepare basic reports, updates, and client-related documentation when required.
• Maintain confidentiality of client information and business data.
• Identify client concerns and escalate issues to management when necessary.
• Ensure a professional and positive client experience at every stage.
• Manage multiple clients and priorities efficiently in a fast-paced environment.

Required Skills

• Excellent verbal and written communication skills.
• Strong client relationship and interpersonal skills.
• Good knowledge of CRM management and database management.
• Strong organizational and time-management skills.
• Ability to multitask and manage multiple clients simultaneously.
• Good follow-up and coordination skills.
• Proficiency in MS Office / Google Workspace.
• Ability to learn and work with different CRM and business management platforms.
• Strong attention to detail.
• Problem-solving mindset.
• Hardworking, responsible, and self-motivated.
• Ability to work independently as well as with a team.
• Professional attitude and willingness to take ownership of responsibilities.

Preferred Qualifications

• Previous experience in client relationship management, customer success, account management, virtual assistance, real estate support, or similar roles.
• Experience working with international/US clients is a plus.
• Experience with CRM platforms and database management will be preferred.
• Experience in the real estate or outsourcing/virtual assistant industry is an advantage.

Candidate Profile

We are looking for someone who is:

• Hardworking and dependable
• Professional and confident when communicating with clients
• Organized and detail-oriented
• Comfortable working in a US/night-shift environment
• Quick to learn new software and systems
• Strong at follow-ups and relationship management
• Able to take ownership of assigned clients and responsibilities
• Looking for a stable, long-term opportunity

Important

Only female candidates are invited to apply.

Candidates should be comfortable working in a US shift/night shift and should have strong communication and client-handling skills.

If you are looking for a long-term opportunity in client relationship management and enjoy working directly with clients, we would love to hear from you.Role & responsibilities

Preferred candidate profile