Client Relationship Manager

Job Responsibilities:

➢ Making sure all the leads of the clients after placing orders are met.
➢ Ensuring your existing clients are satisfied through after-sales service.
➢ Always ask them for true feedback.
➢ Servicing the client after receiving the order till the time of collection of payment.
➢ Resolve the queries and questions of all the clients.
➢ Give or support the participants/clients about company products or services.
➢ Acting as a point of contact for complaints and escalating issues to the concern.
➢ Understand client queries and solve them in any manner.

Key skills:

➢ Good communication skills
➢ 1-2 years of experience
➢ Polite disposition.
➢ Ability of rigorous follow up.
➢ The ability to communicate confidently – both through speaking and writing – with colleagues and clients.
➢ Ability to understand the circumstances and act accordingly.
➢ Proactive.
➢ Thorough knowledge of products/services.
➢ Always available on calls.

Pay: ₹300,000.00 - ₹350,000.00 per year

Application Question(s):

• How many years of experience do you have in Client Relationship/Customer Service?
• Do you have experience in after-sales service and client follow-ups?
• Have you handled client complaints and queries independently?
• Are you comfortable with payment follow-ups and order coordination?
• Are you comfortable being available on calls and communicating with clients regularly?

Work Location: In person