Client Relationship Manager

LOCATION: Belgrade / Hybrid

Time: 2pm - 10pm CEST (8am - 4pm EST)

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About Ivy Exec

Ivy Exec is an elite online platform for successful business professionals that delivers executive content and networking opportunities to an exclusive membership of over 3 million. Partnering with organizations that require insights from hard‑to‑reach B2B decision makers, subject‑matter experts, and key opinion leaders, Ivy Exec connects clients with high‑caliber talent and perspectives to drive better business outcomes.

About the Role

We are looking for someone with at least 2 years of professional experience who is interested in Market Insights and enjoys building client relationships in a fast-paced, commercially focused environment.

In this role, you will provide relationship management and sales support for clients within Ivy Exec’s Market Insights Division. Working closely with Client Development and Business Development teams, you will help identify client needs and promote Ivy Exec’s primary research and broader market research solutions to Market Research firms, Corporations, and Professional Services companies.

If you are proactive, entrepreneurial, and motivated by opportunities to grow client relationships and contribute to the continued evolution of the B2B market research space, we’d love to hear from you.

Key Responsibilities:

Client Relationship & Revenue Management

• Maintain client relationships through consistent communication and responsiveness.
• Support retention of client revenues through reliable delivery and service quality.
• Coordinate bids, proposals, launch calls, and project debriefs.
• Act as quarterback for day-to-day client communications.
• Participate in, or run client meetings alongside senior team members.

Sales Operations & Strategic Support

• Create and manage proposals, prepare SOWs and project documentation
• Prepare data and draft presentations for Quarterly Business Reviews (QBRs).
• Generate monthly opportunity and utilization reports.
• Ensure accurate project documentation entry in the CRM system
• Document and maintain client-level Standard Operating Procedures (SOPs).
• Focus on revenue generating activities and KPIs to ensure consistent portfolio growth

Cross-Functional Coordination

• Collaborate with Delivery and Sales teams to ensure smooth project execution.
• Provide backup communication and coverage for assigned clients.
• Identify and escalate risks or issues impacting delivery or client satisfaction.

REQUIREMENTS:

• 2+ years of professional experience in account management, client services, operations, sales, or a related field
• Strong interest in market research, with an understanding of customer care, sales, and business development
• Bachelor’s degree
• Excellent spoken and written English, with the ability to communicate confidently and professionally with clients
• Strong client-facing and relationship-building skills, with a polished and professional communication style
• Highly organized and detail-oriented, with the ability to manage multiple projects, priorities, and deadlines simultaneously
• Execution-driven and proactive mindset, with a strong sense of ownership and accountability
• Ability to thrive in a fast-paced, dynamic, and growing environment, while maintaining flexibility and discipline
• Proficiency with CRM systems, preferably Salesforce
• Strong problem-solving and collaboration skills, with the ability to work effectively across teams