Client Relationship Manager

We're Hiring | Client Relationship & Hospitality Manager (Front Desk)
Join the team at Pachakuth Tattoo & Piercing Studio in Kochi!
We're looking for a friendly, organised, and enthusiastic Client Relations Manager (Front Desk) to be the first point of contact for our clients and help create an exceptional studio experience.
What you'll do:

• Manage client enquiries, consultations, bookings, appointments, and
  follow-ups across all communication channels.
• Oversee client relationship management for tattoo, piercing, and
  tattoo school operations, ensuring a high standard of customer service
  and communication.
• Supervise school enquiries, admissions, student coordination, and
  operational processes.
• Coordinate with artists, mentors, accounts, and management to
  ensure smooth day-to-day operations.
• Maintain enquiry, booking, attendance, payment, and operational
  records, and submit required reports to management, HR, and
  accounts.
• Guide and support junior Client Relationship Executives and ensure
  adherence to company processes and communication standards.
• Handle escalations, resolve client and student concerns, and perform
  any other duties assigned by the Employer from time to time

Requirements:
✔ Minimum one year experience
✔Excellent communication skills in English and Malayalam
✔ Good interpersonal and customer service skills
✔ Basic computer knowledge
✔ Candidates based in or willing to work in Kochi
Location: Kochi, Kerala
Position: Full-time
Salary: Starting from ₹25,000 per month (based on experience)
If you're passionate about customer service and want to work in a creative and dynamic environment, we'd love to hear from you!

Send your resume to [email protected]

Pay: ₹25,000.00 - ₹26,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid time off

Work Location: In person