Client Relationship Manager

Industry Preference: Hospitality / Premium Hotels / Credit Cards / Banking / Luxury Retail
Department: Client Relationship Management
Experience: 2–5 Years
Location: Amritsar
Employment Type: Full-Time

Job Summary

We are looking for a Client Relationship Manager with experience in hospitality, premium hotels, credit cards, banking, or luxury customer service to manage high-value clients and build long-term relationships. The candidate will be responsible for understanding client requirements, providing personalized service, handling follow-ups, and coordinating with internal teams to ensure an excellent customer experience.

Key Responsibilities

• Manage and maintain relationships with high-value and premium clients.
• Make regular calls and follow-ups with existing and prospective clients.
• Understand client preferences, requirements, purchase history, and service expectations.
• Provide personalized assistance and premium customer service.
• Handle customer enquiries, requests, feedback, and complaints professionally.
• Coordinate with Sales, Retail, CRM, Order, Accounts, Production, and Dispatch teams to fulfil customer requirements.
• Follow up on customer enquiries, appointments, orders, payments, and deliveries.
• Maintain accurate customer profiles, interaction history, and follow-up details in the CRM.
• Identify opportunities for repeat purchases, referrals, and relationship building.
• Invite and coordinate with clients for events, launches, exhibitions, and special occasions.
• Ensure timely resolution of customer issues and escalate important matters to management.
• Maintain confidentiality of customer information and business data.
• Prepare regular reports on client follow-ups, leads, conversions, pending cases, and customer engagement.
• Support the sales team in achieving customer retention and revenue targets.

Preferred Candidate Profile

Candidates from the following backgrounds will be preferred:

• Premium Hotel / Hospitality – Guest Relations, Front Office, Concierge, VIP Relations
• Credit Card / Banking – Relationship Manager, Premium Card Services, Customer Relationship
• Luxury Retail – Client Advisor / Customer Relationship
• Premium Customer Service / Relationship Management

Required Skills

• Excellent communication and interpersonal skills.
• Strong customer-handling and relationship-building abilities.
• Professional and confident personality.
• Good follow-up and coordination skills.
• Ability to handle premium/VIP clients with discretion.
• Strong problem-solving and complaint-handling skills.
• Good knowledge of MS Excel, Google Sheets, and CRM software.
• Target-oriented with a focus on customer retention and business development.
• Fluency in English, Hindi and Punjabi would be an advantage.

Key Performance Areas

Client Relationship Management | VIP Customer Handling | Customer Follow-up | Client Retention | Lead Conversion | Complaint Resolution | CRM Management | Customer Experience | Sales Support | Internal Coordination

Pay: From ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Amritsar, Punjab: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Client Relationship: 1 year (Required)

Location:

• Amritsar, Punjab (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person