[예거 르쿨트르] Client Relationship Manager_갤러리아

YOUR MISSION: Assist the Store Manager in the day-to-day store operations. In line with Company policies and Store Management guidelines, ensure efficient operations management for dedicated managerial tasks such as staffing issues, planning shifts / rotas and / or customer issues / complaints in order to improve customer service and enhance customer satisfaction. HOW WILL YOU MAKE AN IMPACT?

• Assist the Store Manager in overseeing daily store operations, ensuring alignment with Company policies and Store Management guidelines.
• Manage staffing issues, including planning shifts and rotas, to maintain optimal store performance.
• Address customer issues and complaints promptly to enhance customer satisfaction.
• Demonstrate key product/service features and link them to customer challenges to drive sales.
• Provide advanced product/service information and respond to complex customer inquiries.
• Lead day-to-day operations for a specific store department, ensuring efficient workflow.
• Record and process custom/special orders, coordinating with relevant teams for delivery.
• Handle basic issue escalations and provide necessary managerial approvals.
• Design and manage monthly schedules, assigning tasks to ensure high-priority work is completed.
• Present additional products/services during customer interactions to maximize sales opportunities.
• Conduct customer interviews to clarify requirements and assist in potential customer interviews.
• Develop new customer relationships through proactive outreach and serve as the first point of contact for queries and complaints.
• Identify and recommend products/services that meet customer needs, encouraging purchases.
• Participate in professional development activities to enhance capabilities and stay updated on industry best practices.
• Prioritize and manage personal workflow to meet productivity, quality, and timeliness standards.
• Utilize performance management systems to improve personal performance.
• Post-Secondary Non-Tertiary Education required.
• Sound experience and understanding of straightforward procedures or systems.
• Basic experience in coordinating the work of others. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Post-Secondary Non-Tertiary Education Sound experience and understanding of straightforward procedures or systems.