Client Relationship Manager

The Client Relationship Management team is focused on maintaining and developing long-term relationships with our key clients. As part of the team, client retention and client satisfaction will be your primary goals.

You will nurture and grow these relationships by staying in close contact with your clients, developing a thorough understanding of their strategies and associated business needs, and ensuring that those needs are fulfilled.

Your Tasks and Responsibilities:

• Maintain and develop long-term relationships with your clients.
• Organise and lead strategic client reviews by gathering information about and understanding each client’s business, including their objectives, goals, challenges, and opportunities.
• Identify cross-selling and up-selling opportunities, coordinate service presentations, and prepare service proposals.
• Manage client profitability by developing pricing strategies and leading renegotiation and repricing exercises as needed.
• Act as a point of escalation when required.
• Participate in industry events.

Your Skills and Experience:

• A university degree in Finance, Business, Economics, or an equivalent field.
• Several years of experience in client relationship management within asset servicing, with a strong sales focus, deep industry knowledge, and a strong professional network, particularly within the Private Assets sector.
• Excellent knowledge of the asset servicing ecosystem, preferably within Private Assets.
• A client-centric mindset, strong communication skills, a problem-solving attitude, and an entrepreneurial spirit.
• A results-driven approach.
• Fluency in English is essential. Proficiency in other languages, such as French, German, or another European language, would be beneficial.

What We Offer:

• An exciting working environment and challenging tasks.
• Extensive insight into the European fund industry.
• A friendly, international, and goal-oriented working environment.
• A high degree of independence in your work.
• An attractive remuneration package, including a Company Agreement, 34.5 days of annual leave, meal vouchers, life and disability insurance, a supplementary pension, interest subsidies, a Sympass card, and an office located close to Luxembourg Central Railway Station.

About us:

Universal Investment is Europe’s leading third-party Management Company (ManCo) and fund services provider. For nearly 60 years, we have partnered with institutional investors and asset managers to deliver innovative fund solutions across all asset classes.

With operations across Germany, Luxembourg, Ireland, Poland, the UK, France, Sweden and Singapore, we offer opportunities to make an impact. We are looking for people who are curious, entrepreneurial, and eager to challenge the status quo. If you think beyond the obvious, embrace challenges, and thrive in a fast-moving environment, Universal Investment could be the right place for you.

Join a business where your ideas matter, your impact is visible, and your growth is part of our success.