Client Relationship Manager

Client Relationship Manager
Consulting Firm | Columbus, OH (Hybrid)
Full-time

We are an established consulting firm with a strong reputation in Columbus, and we are seeking a relationship-driven Client Relationship Manager to serve as the primary point of contact for our key accounts. In this role, you will act as a trusted advisor, ensuring client satisfaction, driving account growth, and coordinating internal teams to deliver high-quality solutions. This is an excellent opportunity for a professional who thrives on building long-term partnerships and understands the nuances of the consulting industry.

Key Responsibilities

• Serve as the main liaison between the firm and assigned clients, managing day-to-day communication and overall account health.
• Build and maintain trusted relationships with client stakeholders, including executive-level contacts.
• Proactively identify opportunities to expand engagements, including renewals, extensions, and new service offerings.
• Collaborate with internal delivery teams to ensure client expectations are met and issues are resolved promptly.
• Conduct regular business reviews and strategic planning sessions with clients to align on goals and measure performance.
• Track account metrics, including revenue, margin, and client satisfaction, and report on account status to leadership.

Qualifications

• Minimum of 2–3 years of experience in a client-facing role within a consulting firm or professional services environment.
• Proven ability to manage multiple accounts and complex client relationships.
• Strong communication, negotiation, and presentation skills, with the ability to influence stakeholders at all levels.
• Experience with account planning, revenue growth, and issue resolution.
• Bachelor’s degree in Business, Finance, or a related field; MBA is a plus.
• Local to the Greater Columbus area and available for a hybrid work schedule.

Technical Skills

• Solid working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Experience with CRM systems (e.g., Salesforce, HubSpot, or similar).
• Understanding and basic use of artificial intelligence (AI) tools to improve client service and internal workflows.

Compensation & Benefits
The salary range for this position is $90,000 – $120,000 annually, based on experience and qualifications. We offer a comprehensive benefits package including health insurance, retirement plan, paid time off, and performance-based incentives.

How to Apply
Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role. We look forward to learning how you can contribute to our client partnerships in Columbus.

Pay: $90,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Internet reimbursement
• Paid time off
• Paid training
• Professional development assistance
• Retirement plan
• Work from home

Work Location: In person