Client Relationship Manager

Location: Noida, Uttar Pradesh
Job Type: Full-Time
Experience: 1–4 Years
Industry: Diagnostics

About the Role

looking for a Client Relationship Manager to handle customers over calls, understand their queries, provide appropriate solutions, and ensure a positive customer experience. The company provides diagnostic and pathology services with home sample collection and customer support.

Key Responsibilities

• Handle inbound and outbound calls from customers/clients
• Understand and resolve customer queries
• Provide accurate information regarding services and requirements
• Handle complaints and customer concerns professionally
• Build and maintain strong customer relationships
• Ensure customer satisfaction
• Follow up with customers whenever required
• Maintain call logs and update customer records/CRM
• Coordinate internally for timely resolution of customer issues

Requirements

• Graduate in any stream preferred
• 1–4 years of experience in Customer Service, Customer Support, Client Relationship, Telecalling, Telesales, Voice Process or CRM
• Excellent Hindi & English communication
• Strong customer-handling and interpersonal skills
• Good problem-solving ability
• Comfortable handling customers over calls
• Customer-oriented and professional approach

Who Can Apply?

Customer Service Executive | Customer Support Executive | CRM Executive | Client Relationship Executive | Customer Care Executive | Telecaller | Telesales Executive | Voice Process Executive | Inside Sales Executive

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person