Client Relationship Manager

Creative DPOC - Mumbai

Company Description

Baheri Consultancy Pvt. Ltd. is a full-funnel digital marketing agency that specializes in innovative online marketing and web development solutions. Their 360° marketing solutions are tailored to meet the specific needs of B2B and B2C business models, offering services from display advertising to SEO, paid media, and online reputation management.

About the Role:

Department POC Acts as the bridge between client expectations and internal content execution. Owns planning, communication, and delivery timelines.

Key Responsibilities:

• Primary client SPOC for creative deliverables
• Create and manage content calendars (monthly/quarterly)
• Lead all creative planning discussions (campaigns, launches, themes)
• Share MOMs, drafts, and approvals with clients
• Schedule and lead review/approval calls
• Ensure timely delivery by coordinating with writers and designers
• Daily alignment with execution heads of content and design
• Align creative team with SEO & performance requirements

KPIs:

• On-time delivery %
• Approval turnaround time
• Client satisfaction & retention
• Planning accuracy (rework due to poor briefs)
• Internal coordination efficiency

Ideal Profile:

• 5–7 years of experience
• Strong communication + planning skills
• Good understanding of content across formats (social, blogs, ads)
• Excellent presentation and deck preparation skills with strategic insights
• End-to-end account management experience
• Agency background preferred

Work Location:

In-Office, Kandivali West - Mumbai