Client Relationship Manager

About Morgan Fuels:

Morgan Fuels is a leading provider of fuel and fleet services, supplying a comprehensive range of solutions to commercial transport operators across Ireland, the UK, and mainland Europe. Our services include multi-network fuel cards, bulk fuel delivery, telematics, toll payment solutions, VAT reclaim, ferry bookings, and breakdown assistance — all designed to streamline operations and reduce costs for fleet operators.

As a Client Relationship Manager at Morgan Fuels, you will be responsible for managing and developing relationships with an existing portfolio of B2B clients. You will promote and sell Morgan Fuels’ wide range of services, including fuel cards and additional mobility solutions such as Telematics, Road Tolls, Ferry Crossings, VAT Reclaim, and Breakdown Assistance. This role combines client retention, business development, and consultative sales to ensure long-term customer satisfaction and revenue growth.

What You’ll Do:

Account Management & Retention

• Serve as the primary point of contact for assigned clients across Ireland, the UK, and Europe.
• Maintain strong business relationships and conduct regular account reviews.
• Understand clients’ operational needs to tailor product offerings accordingly.

Sales & Business Development

• Upsell and cross-sell a wide range of complementary services:
• Fuel Card Solutions (UK & Europe)
• Vehicle Telematics
• Road Tolls & Toll Box Services
• Ferry Crossings for Freight Vehicles
• VAT Reclaim Services
• Breakdown & Roadside Assistance
• Identify opportunities for growth within the existing customer base and pursue new business where appropriate.
• Meet or exceed sales and retention targets.

Customer Support & Onboarding

• Ensure seamless onboarding of new accounts and services.
• Provide client training and support on portal access, fuel card usage, reporting tools, and compliance.

Reporting & Analysis

• Monitor fuel usage, account activity, and service adoption.
• Identify trends or irregularities and propose solutions to improve account performance.
• Collaborate with internal departments (e.g. credit control, customer service, technical teams) to resolve queries and manage risk.

What We’re Looking For:

• Excellent interpersonal, communication, and negotiation skills.
• Comfortable presenting to and advising senior decision-makers in a professional setting.
• Strong analytical and reporting skills; proficiency with MS Excel, CRM systems, and sales reporting tools.
• Self-motivated, target-driven, and well-organised.
• Full clean driving licence: travel to client sites may be required.

Desirable:

• Experience with international fuel cards, toll solutions, or fleet telematics.
• Knowledge of VAT reclaim processes and freight transport logistics.

Why Join Morgan Fuels?

• Competitive salary and performance-based bonus structure
• Opportunity to work with a well-established brand in a growing European market
• Comprehensive training and ongoing professional development
• Be part of a customer-focused, collaborative, and forward-thinking team

In addition, we offer our staff a range of benefits: -

· Enhanced annual leave - 30 days in total each year, including Statutory & Public Holidays.

· Additional annual leave after one year’s service- up to a maximum of 5 extra days.

· Private medical insurance for employee & spouse, including dental & optician cover - after 12 months service.

· Death in Service Benefit

· Pure gym membership

· Early finish on Friday!

Please forward cv to [email protected]

Job Type: Full-time

Pay: £28,000.00-£29,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• Gym membership
• On-site parking
• Private medical insurance

Ability to commute/relocate:

• Newry BT35 8RL: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Outbound Calling: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Location:

• Newry BT35 8RL (preferred)

Work Location: In person