Client Relationship Manager

ABOUT THE COMPANY
Join a well-established organisation with a strong reputation for delivering exceptional customer experiences and building long-lasting client relationships.
With a collaborative culture and a genuine focus on continuous improvement, this business offers the opportunity to work alongside an experienced and supportive team who take pride in delivering great outcomes for their customers.

This is a fantastic opportunity to join a welcoming team where your ideas are valued, your contribution makes a difference and you'll be encouraged to take ownership of your work!

ABOUT THE ROLE
An exciting opportunity has become available for an experienced Client Relationship Manager to join a supportive team based in Melbourne CBD on an initial six-month fixed-term contract, with potential to extend for a further six months.

Must be immediately available to commence the role

Working closely with an experienced team, you'll be responsible for managing an established portfolio of valued clients, building strong relationships and ensuring customers receive an exceptional level of service.

This isn't a traditional sales role! Instead, you'll focus on nurturing existing relationships, managing customer enquiries and escalations, supporting retention and working collaboratively with internal teams to deliver positive outcomes.

We're looking for someone who genuinely enjoys speaking with customers, thrives in a busy environment and isn't afraid to pick up the phone and get things moving!

DUTIES

• Act as a key point of contact for an established portfolio of clients
• Build and maintain strong customer relationships, delivering an exceptional level of service
• Manage customer enquiries, escalations and service-related issues through to resolution
• Work closely with internal teams to coordinate solutions and ensure positive customer outcomes
• Monitor customer accounts, upcoming renewals and potential retention risks
• Proactively identify opportunities to strengthen customer relationships and improve retention
• Maintain accurate customer records, account information and activity within the CRM
• Identify opportunities to streamline processes and improve the overall customer experience
• Manage competing priorities while ensuring customer commitments are followed through
• Support the wider team with relationship management and customer engagement activities

SKILLS & EXPERIENCE

• Previous experience in customer service, account management, client relationship management or a similar customer-facing role
• Excellent communication skills with the ability to build rapport and establish trusted relationships
• Experience using CRM systems, ideally Salesforce, although other systems will be considered
• Confident managing customer enquiries, resolving issues and coordinating outcomes across different teams
• Strong organisational skills with the ability to manage competing priorities
• A proactive, solutions-focused approach and willingness to take ownership
• Comfortable picking up the phone and communicating with a variety of stakeholders
• Strong attention to detail and confidence learning new systems and processes
• A positive, outgoing personality with a genuine passion for delivering exceptional customer experiences

Above all, we're looking for someone who brings great energy, enjoys building relationships and is happy to roll up their sleeves and get involved!

BENEFITS

• Competitive salary of $90,000 + super, pro rata
• Six-month fixed-term contract with potential to extend for a further six months
• Melbourne CBD office location with excellent public transport connections
• Monday to Friday working hours, 9am to 5pm
• Join a friendly, supportive and experienced team
• Work alongside an approachable leader who encourages independence and fresh ideas
• Opportunity to take ownership of an established client portfolio
• Be part of a collaborative environment where your contribution is genuinely valued
• Immediate start available

OUR RECRUITMENT PROCESS
At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role.

Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.

Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.