Client Relationship Manager

Company Description Bodhe Institute of Entrepreneurship (BIE) is an institution focused on empowering individuals to create, lead, and build organizations rather than simply compete in existing markets. The institute reimagines business education for people who want to launch companies, lead organizations, solve meaningful problems, and generate new opportunities. BIE’s learning model integrates academic rigor with experiential learning, real-world business challenges, and direct access to founders, CXOs, investors, and industry leaders. Located in Mumbai, India’s business and financial capital, BIE immerses students in a dynamic ecosystem shaped by entrepreneurs, corporations, and innovators. The institute is committed to developing individuals who can identify opportunities, understand customers, make sound decisions, build teams, and turn ideas into action.

Role Description The Client Relationship Manager is a full-time, on-site role based in Thane. This role focuses on building and maintaining strong relationships with prospective and current students, corporate partners, colleges and other stakeholders. Day-to-day responsibilities include responding to inquiries, guiding potential applicants through admission and program details, and ensuring a positive experience at every stage of the engagement. The Client Relationship Manager will coordinate meetings and events, manage follow-ups, collect feedback, and work closely with academic and administrative teams to address stakeholder needs. The role also involves maintaining accurate records in CRM systems, preparing reports on engagement and satisfaction, and supporting initiatives that strengthen BIE’s ecosystem and brand.

CTC - up-to 60k plus incentives

Location - Thane

Qualifications

• Strong relationship management and customer service skills, with the ability to build trust and sustain long-term stakeholder engagement.
• Excellent verbal and written communication skills, including confident presentation abilities and professional email and phone etiquette.
• Proficiency in using CRM tools, spreadsheets, and basic office software for tracking interactions, preparing reports, and organizing data.
• Solid organizational and time management skills, with the capacity to handle multiple inquiries, events, and follow-ups simultaneously.
• Problem-solving mindset and ability to navigate ambiguity, address concerns, and find practical solutions in a dynamic environment.
• Collaborative approach, with experience working in cross-functional teams across admissions, academics, marketing, or operations.
• Bachelor’s degree in Business, Marketing, Communications, or a related field; prior experience in education, consulting, or client-facing roles is an advantage.
• Interest in entrepreneurship, business education, and ecosystem-building, with a passion for supporting learners and innovators.