Client Relationship Officer

Job Opportunity: Client Relationship Officer-Voice Process

Position Details

• Role: Client Relationship Officer (Voice Process)

Work Location: Gachibowli, Hyderabad

Shift Timings: Night Shifts

Experience: 0–3 years (Fresher’s with excellent communication skills can apply)

Job Description:
Key Responsibilities:

• Serve as the primary point of contact for clients through phone, email, and other communication channels.
• Provide timely, accurate, and professional support by addressing customer inquiries and resolving issues efficiently.
• Build and maintain strong relationships with clients to ensure high levels of customer satisfaction and retention.
• Conduct regular follow-ups with clients regarding ongoing requests, service updates, and feedback.
• Understand customer requirements and recommend suitable solutions to meet their needs.
• Handle customer objections, complaints, and escalations professionally while ensuring prompt resolution.
• Support business development by identifying opportunities to improve customer engagement and contribute to client retention.
• Maintain accurate records of customer interactions, communications, and activities in the CRM system.
• Coordinate with internal teams to ensure smooth service delivery and timely issue resolution.
• Meet individual and team performance targets, quality standards, and service level agreements (SLAs).
• Prepare daily activity reports and complete assigned tasks as directed by the Reporting Manager.
• Stay updated on company services, processes, and policies to provide accurate information to clients.

Skills & Qualifications:

• Education: Any Graduate.
• Experience: 0–3 years in Customer Support / Client Servicing / Sales (BPO/KPO experience preferred).
• Communication Skills: Excellent verbal and written English, clear accent, pleasant tone, and active listening skills.
• Interpersonal Skills: Strong negotiation, conflict resolution, and relationship management abilities.
• Flexibility: Willingness to work in night shifts**.**

Interview Rounds

1. HR Round

2. Team Lead Round

3. Operations Manager Round

We are conducting bulk hiring, so feel free to refer your friends, colleagues, or acquaintances with similar skill sets to be a part of our growing team.

Note: If you have already attended an interview with us, kindly ignore this message.

Contact Details

Contact Person: Deepika
Phone: +91 8639429770

Venue:
Advantage One Tax Consulting Pvt. Ltd.
1st Floor, MR Prime, BP Raju Marg, Survey No 6, Whitefield, Behind Ratnadeep Supermarket, Kondapur, Hyderabad – 500081
Landmark: Opposite Sarath City Capital Mall