Client Relationship Officer

We're on the look out for a Client Relationship Officer to join our Perth team and help give our clients every chance of success.  
Our Purpose
  
We are on a big journey at ScotPac pushing the boundaries of SME lending. We started our journey over 35 years ago with a very relationship focused approach helping the SME market with their cashflow requirements. Customer relationships remains in our DNA.
We want to make it even easier for businesses to obtain the finances that they need to thrive and grow in today’s marketplace with disruptive experiences and products.

How you will make an impact:
This is an ideal opportunity for someone with experience in accounts receivable and administration who is customer-focused and ready for a new challenge. In this role, you’ll combine your passion for delivering outstanding service with your administrative and finance skills to support the Client Relationship team in providing the best possible experience for our clients.

What you will do:

• Deliver exceptional service to clients and stakeholders through timely, professional responses via email and phone
• Accurately and efficiently allocate payments
• Conduct verification calls to complete due diligence on clients’ debtor accounts and support lending activities
• Monitor risk by identifying and addressing potential breaches of policy
• Support the lending process by assisting with risk assessments

What you will bring with you:

• A genuine passion for customer service excellence
• Previous experience in accounts receivable or credit control is preferred
• Strong administrative and organisational skills
• The ability to work collaboratively and contribute positively to a team environment
• Excellent verbal and written communication skills
• Strong time management and prioritisation skills

What We Bring:

• We support all types of flexible working to allow you to balance work, life, and passions.
• Wellness benefit centred around your physical, mental, financial, and social health including a $299 to spend on your health each year.
• Birthday leave, Leave incentive policy, Mental Health Relief Day.
• Up to 40 hours paid Pre-Natal Leave & 12 weeks paid Parental Leave for both primary and secondary carers
• Collaborative and inclusive culture – everyone is friendly and happy to help.
• Support of ongoing professional development and professional certifications.
• Charity events with all donations doubled by the company + 2 days volunteer leave per annum.

Our clients come from all walks of life and so do we. A key foundation at ScotPac is respect and care and this is true no matter your background. We believe diversity makes our thinking stronger and our company greater. If this aligns with your foundations, we would love to hear from you.

If you require any adjustments to support you in the recruitment process, please contact us at [email protected]. We are committed to providing an accessible and supportive recruitment experience for all candidates.

Please note as part of the recruitment process candidates may be required to complete an Anti-Money Laundering Check, Bankruptcy & Personal Insolvency Check and Australian Criminal History Check.