Client Relationship Officer

Are you an experienced Client Relationship Officer professional with at least 1 year of experience, comfortable serving customers both online and offline? Do you enjoy communicating with people and presenting yourself professionally?

With over 15 years of experience & its significant impact, Gratyo® Indonesia has a headquarter in Jakarta with focus in 15 major cities and beyond across Indonesia. We believe in working with FUN yet serious for success, enabling us to give significant impact to our clients who are mostly Entrepreneurs.

Requirements:

• Minimum Diploma degree in Secretarial Studies, Management, Marketing, or Business Administration
• Preferably has 1–2 years of experience in Customer Service, Sales Support, Secretary, or Personal Assistant roles.
• Willing to be based at Gratyo® Headquarter – Kelapa Gading, North Jakarta

This role is also suitable for candidates with experience as Customer Service Officer, Customer Success Officer, Client Services Officer, Client Success Officer, Business Administration, or Sales Support.

Key Responsibilities:

• Manage Business Coaches’ schedules, including meetings, business consultations, and coaching sessions with clients.
• Assist with daily to-do lists and administrative support for Business Coaches.
• Proactively ensure the smooth execution of Business Coaching programs to enhance clients’ business performance.

Benefits:

• Monthly Variable Bonus: Based on company & individual performance.
• Quarterly Team Celebration & Annual Rewards Holiday Trip.
• Annual Bonus: Based on company & individual performance.
• Medical Allowance.
• Dental Allowance.
• BPJS.

If you're not just looking for a job but also want to grow together with the company and in life, send your latest CV now, before Nov 16, 2026!

All CVs will be handled strictly confidentially, and only shortlisted candidates will be contacted.

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Service Oriented, Good Communication, Negotiation Skills, Customer Experience, Client Relationship, Service Excellence, Complaint Handling, Call Center, CRM Software, Customer Retention, Customer Satisfaction.