Client Retention Executive

About Us

Corporate Partners Consultancy Sdn Bhd specializes in providing a complete suite of corporate debtor management solutions. Entrusted by hundreds of corporations nationwide, we utilize our "Triple A" strategy (Application, Analyze, and Alert) to help businesses protect against payment defaults. Our dedicated corporate advisory teams provide strategic consulting to maximize collection and recovery efficiencies for our clients.

The Role

We are seeking a relationship-driven Client Retention Executive (Account Management & Retention). In this role, you will focus entirely on nurturing relationships with our existing corporate clients, securing account renewals, and unlocking new sales through client referrals. You will not be responsible for cold prospecting, as we have a dedicated team for new business acquisition.

What We Offer:

• Competitive base salary + attractive commission structure on renewals and referral sales.
• Monthly transport allowance for client visits.
• Comprehensive Medical & Hospitalization insurance coverage.
• Birthday perks and employee wellness benefits

Key Responsibilities:

• Client Retention: Serve as the main point of contact for an assigned portfolio of existing corporate clients, ensuring high satisfaction and securing annual renewals.

• Referral & Expansion Sales: Build deep trust with clients to generate high-quality warm referrals and close new sales from their professional networks.

• Consultative Servicing: Assess existing clients' evolving risk management needs and recommend corporate debt solutions to maximize account value.

• Cross-Functional Collaboration: Partner closely with our internal corporate advisory and operations teams to ensure smooth service delivery.

• CRM Maintenance: Keep accurate and up-to-date records of client health scores, renewal timelines, and referral pipelines in the CRM system.

Job Requirements:

• Experience: 1–3 years of proven experience in account management, corporate client servicing, or relationship-focused sales.

• Languages: Professional fluency in English and Mandarin is required to effectively communicate, consult, and build strong relationships with our core corporate clients.

• Integrity: Proven ability to handle highly sensitive corporate information with absolute confidentiality and integrity.

• Skills: Exceptional interpersonal skills with a natural ability to build rapport, influence decision-makers, and naturally ask for client referrals.

• Mindset: Client-centric, self-motivated, and target-driven.